Photocopier / Field Service Engineer

Location

Field-based (covering assigned region)

Job Type

Full-time | Permanent

Salary

Competitive + Company Vehicle + Benefits

About the Role

We are seeking an experienced Photocopier Field Service Engineer to join our growing technical team. The successful candidate will be responsible for installing, servicing, maintaining, and repairing a range of multifunction printers (MFPs), photocopiers, and print management solutions at customer sites.

This is a customer-facing role requiring excellent technical knowledge, strong fault-finding abilities, and a professional approach to delivering outstanding service.

Key Responsibilities

• Attend customer sites to install, service, maintain and repair photocopiers and multifunction devices.
• Diagnose mechanical, electrical, software, and network faults efficiently.
• Carry out preventative maintenance to maximise equipment reliability.
• Install and configure print drivers, scan-to-email, network printing, and connectivity solutions.
• Configure and support PaperCut MF print management software, including user setup, print queues, secure print release, quotas, and reporting.
• Assist customers with print management, authentication, and follow-me printing solutions.
• Liaise with customers to provide technical advice and resolve issues promptly.
• Complete service reports and maintain accurate records of work undertaken.
• Manage van stock and ensure spare parts are maintained.
• Escalate complex technical issues where appropriate.
• Work to agreed service level agreements (SLAs) and response times.

Essential Skills & Experience

• Previous experience as a Photocopier, Printer, or Field Service Engineer.
• Experience servicing multifunction printers and photocopiers.
• Good knowledge of networking, including TCP/IP, DNS, DHCP, and print servers.
• Experience configuring Windows print environments.
• Hands-on experience supporting and configuring PaperCut MF.
• Strong fault-finding and diagnostic skills.
• Excellent customer service and communication skills.
• Ability to work independently and manage a field-based workload.
• Full UK driving licence.

Desirable Experience

• Experience with manufacturers such as Canon, Ricoh, Konica Minolta, Sharp, Xerox, Kyocera, HP, Lexmark, or Toshiba.
• Knowledge of Microsoft 365 environments.
• Experience with scan workflows and document management solutions.
• Manufacturer accreditations or technical certifications.

Personal Attributes

• Professional and customer-focused.
• Strong problem-solving skills.
• Organised with excellent time management.
• Able to prioritise workload effectively.
• Positive attitude and willingness to learn new technologies.

What's on Offer

• Competitive salary.
• Company vehicle.
• Mobile phone and laptop.
• Ongoing manufacturer training and development.
• Pension scheme.
• Paid holiday.
• Opportunities for career progression.