Job Title Account Director About the Role CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. The Account Director is responsible for providing leadership, management and development of a defined contract, ensuring that operational and financial commitments are achieved and exceeded where possible. This role sits within the Operations Management function. Key Responsibilities Provide leadership and ensure contractual commitments are met and exceeded. Ensure opportunities for the strategic development of the contract are identified and utilised to increase turnover and profitability, expand services and projects, and support contract retention during re-tender processes. Ensure business policies and processes are effectively communicated and implemented within the contract. Ensure the provision of safe and healthy working conditions and the effective implementation of client and company health and safety policies and processes across CBRE and subcontractor activities. Ensure staffing structures across contracts are optimised, balancing cost efficiency with service excellence and supporting fluctuations in workload and disaster recovery requirements. Ensure contracts are staffed with fully competent teams, with effective succession planning in place. Collaborate with other operational managers to support business development, team effectiveness and cross-functional support. Develop and deliver contract financial plans relating to revenue, profit, work in progress reduction, debt management, cost reduction and contract growth. Ensure appropriate control systems are in place to meet statutory, policy and contractual obligations. Maintain a strong customer focus across all operational activities and ensure effective relationships with key client stakeholders. Promote and maintain CBRE's RISE Values. Provide leadership, guidance, coaching and support in relation to recruitment, training, performance assessment and recognition. Deliver effective business communication through management meetings, team briefings, consultation forums, reporting and other communication methods as required. Support the sales process through solution development, presentations, consultation meetings, site visits and mobilisation activities for new contracts. Foster a learning environment and ensure employees receive appropriate training and development to perform their roles effectively and realise their future potential. Accountabilities Accountable to relevant CBRE functional leaders, as appropriate. Accountable on a day-to-day basis to designated client stakeholders. Line management responsibility for the contract team and indirect responsibility for relevant subcontractors. Financial accountability for the delivery of contract plan commitments. Skills, Knowledge & Experience Education Engineering qualification essential, preferably HND or above. Training Demonstrable commitment to continuous personal and professional development. Experience Essential: Management experience at Contract Manager, Account Manager or above within technical and/or hard services environments. Desirable: Experience delivering wider facilities management services. Desirable: Experience in team development, performance appraisal and effective people management practices. Skills & Attributes Excellent verbal and written communication skills. Strong motivational and influencing abilities with high personal integrity. Ability to communicate a clear vision and act as a role model for customer service excellence. Analytical and creative problem-solving skills. Ability to contribute effectively across multiple business activities. Politically astute with strong stakeholder awareness. High levels of energy, confidence and self-motivation. Organised and able to prioritise effectively within high-pressure and business-critical environments. Additional Requirements Occasional travel will be required to support operational delivery, training and business review activities. Overnight stays may be required