Customer Services Administrator

Farnham

£26,500 per annum

My client is seeking a Customer Services Administrator to join their team within the heart of Farnham. The Customer Services Administrator will be the central point of contact for all customers, providing outstanding support to the Advisors. The Customer Services Administrator will:

• Communicate with clients by telephone, post and email in order to answer queries, chase information and provide status updates
• Supporting the Tax Specialists with all administrative tasks
• Book-keeping; recording transactions including sales, purchases, income, receipts and payments by our clients
• Ensure that all databases are kept up-to-date with progressing work and client details
• Ensure that all departmental records (paper and electronic) are kept in accordance with good practice and Data Protection standards
• Follow and where possible improve departmental processes and Company service standards

The ideal candidate will:

• Have excellent communication skills; both verbal or written
• Be self motivated and have the willingness to learn
• Ideally have Administration or Customer Services experience within an office based environment
• A strong working knowledge of Microsoft office
• Have strong attention to detail
• Be determined and have motivation to achieve targets

Working hours are Monday to Thursday 8.30am-5.30pm, and Friday 8.30am - 5.00pm. Following 3 – 6 months probation this will go hybrid. 3 days in the office, 2 days at home.

Benefits include 22 days holiday increasing to 25 days, pension plan, professional study support, Healthcare cash plan, perkbox and the cycle to work scheme.