Sales & Marketing Support Executive Cradley Heath up to £26,550 (DOE) 40 hours per week Our well-established and industry leading client is looking for a proactive and organised Sales & Marketing Support Executive to join their team. This role will support the Sales and Marketing Director and wider team in delivering a high quality service to customers, while assisting with sales processes and marketing activities. This is an excellent opportunity for someone with a background in sales support, administration, or customer service who is looking to develop their career within a fast-paced commercial environment. Key Responsibilities * Supporting account management and delivering excellent customer service * Handling inbound enquiries via phone and email * Following up on sales enquiries and supporting lead generation * Processing sales orders, quotations, and invoicing * Maintaining accurate records using CRM and internal systems * Liaising with customers to provide updates on orders and deliveries * Building and maintaining strong relationships with new and existing clients * Assisting with marketing campaigns, including social media activity * Supporting the wider sales team to ensure a smooth customer experience * Carrying out general administrative duties (calls, emails, documentation) * Assisting with export documentation, purchase orders, and commercial invoices * Supporting internal teams such as despatch when required Key Skills & Experience Essential: * Previous experience in customer service, sales support, or administration * Strong communication and interpersonal skills * Confident using Microsoft Office (MO365) and CRM systems * Good organisational skills with strong attention to detail * Ability to manage multiple tasks and work to deadlines * A proactive and problem-solving mindset Desirable: * Experience in a sales or marketing role * Experience supporting marketing campaigns or using social media * Relevant qualifications in sales, marketing, or IT (e.g. ECDL) Personal Attributes * Confident, driven, and enthusiastic * Friendly and approachable manner * Strong team player with the ability to work independently * High attention to detail * Positive, “can-do” attitude Additional Information * GCSEs (or equivalent) in English and Maths are required * Flexibility is required to support other departments when needed * Opportunity to develop within a growing sales and marketing function