Credit Controllers

Blackburn | 100% Office-based | £35,000–£38,000 per annum

Take ownership of your ledger. Build valuable relationships. See the impact of your results.

Imperium Financial Recruitment is recruiting for experienced Credit Controllers to join a large organisation managing an extensive property estate across the UK.

For someone who enjoys the challenge of credit control, these roles offer a compelling mix of responsibility, variety and meaningful client contact. You will manage your own debtor ledger, investigate the issues behind outstanding balances and work closely with finance and property colleagues to secure successful outcomes.

With a salary of £35,000–£38,000, this is an opportunity to put your collections expertise to work across a substantial property portfolio and make a visible contribution to financial performance.

Property experience is desirable, but not essential. Experienced Credit Controllers from other sectors are warmly encouraged to apply.

The opportunity

You will take responsibility for keeping collection activity moving, developing constructive relationships with tenants and account holders, and resolving the queries that delay payment.

Your responsibilities will include:

• Managing your own ledger: Taking ownership of outstanding balances and maintaining a clear plan for collection.
• Delivering results: Contacting account holders by telephone and email to secure timely payments.
• Prioritising effectively: Reviewing aged debt, identifying overdue accounts and focusing on the actions that will make a difference.
• Building relationships: Developing professional rapport with tenants and account holders while keeping payment commitments on track.
• Resolving queries: Working with finance and property colleagues to investigate disputes and remove barriers to payment.
• Reconciling accounts: Investigating discrepancies, unallocated receipts and outstanding transactions.
• Agreeing payment arrangements: Working within authorised guidelines and monitoring agreed commitments.
• Keeping accurate records: Documenting collection activity, correspondence and next steps.
• Escalating concerns: Identifying accounts requiring further action and providing clear supporting information.
• Supporting reporting: Providing updates on collections, debt levels and unresolved issues.
• Improving processes: Contributing practical ideas to strengthen credit control procedures.

About you

You know that effective credit control takes persistence, judgement and strong communication. You enjoy getting to the root of a query and following through until it is resolved.

You will bring:

• Proven experience in credit control, including collecting overdue payments and managing a debtor ledger.
• A confident telephone manner and the ability to influence payment outcomes professionally.
• Strong organisational skills and the ability to prioritise a busy workload.
• Good reconciliation skills and close attention to detail.
• Confidence using accounting systems and Microsoft Excel.
• A practical, proactive approach to resolving disputes.
• The ability to handle challenging conversations calmly and constructively.
• A sense of ownership and a focus on achieving results.

Experience collecting rent, service charges or other property-related debts would be advantageous. Your credit control ability and approach are the key requirements.

Why make the move?

• £35,000–£38,000 per annum, depending on experience.
• Ownership of your own ledger, with responsibility for driving collections forward.
• An extensive UK property portfolio, bringing variety to your workload.
• Close collaboration with finance and property colleagues, helping you resolve issues effectively.
• A measurable contribution, with your results directly supporting cash flow.
• An office-based role in Blackburn, working alongside the wider team.