Overview

We are seeking a motivated and customer-focused Sales & Customer Service Agent to join a busy contact centre team supporting European holiday bookings. You will handle inbound enquiries, understand customer needs, recommend suitable travel options and confidently convert calls into confirmed bookings.

This is a sales-driven position, ideal for someone who thrives in a fast-paced, target-led environment. Fluency in Dutch and English is essential.

Location: Hybrid Once Fully Trained - Canary Wharf, London

Salary: £12.79 per hour + uncapped commission (OTE £3,000 annually)

Hours: Full time: 37.50 per week, Between the hours of 8am - 8pm Monday - Friday, 8-4PM Saturday and 9-4PM Sunday. Shifts will include 1 weekend day every other week with a weekday given in lieu.

Training: Fully office-based

Key Responsibilities

• Convert inbound calls into confirmed holiday bookings

• Conduct needs-based conversations to recommend tailored travel packages

• Maximise revenue through upselling and cross-selling

• Manage booking amendments, cancellations and confirmations

• Follow up on leads and support outbound activity during peak periods

• Maintain accurate customer records and follow internal procedures

What You'll Bring

• Fluent Dutch and English

• Proven success in a sales-driven or customer-facing environment

• Strong commercial awareness and confidence in closing deals

• Excellent communication and rapport-building skills

• Resilience, professionalism and a results-driven mindset

• Ability to multitask across calls, systems and admin

• Experience in travel, tourism or hospitality is an advantage

• Understanding of call centre KPIs and performance culture

What's on Offer

• Life insurance scheme

• Perkbox membership

• Eye test vouchers

• Excellent training and induction programme

• Modern, recently built premises with staff facilities

• Corporate discounts (gym, restaurants, bars, hairdressing and more)

• Smart-casual dress code

• Charity and fundraising events

• Incentives, prizes and performance rewards

• NVQ qualifications & apprenticeship opportunities

• Recommend-a-friend bonus scheme

To apply for this position, please submit an up-to-date CV, or contact Nikola or Anita on for further details.