We're looking for someone to support senior management in driving the development of our digital channels' priorities and investment needs
You'll be putting the customer at the heart of our digital channel plans and constantly improving their digital journey
This is an opportunity to oversee the service delivery of our digital channel set, making sure all aspects of our digital customer journey deliver an exceptional customer experience
You'll work from home some of the time, but you'll also spend a significant amount of time working from the London or Manchester office
What you'll do
We're looking for someone to own the digital journey, driving aspects like performance management, service proposition and customer experience. You'll be setting the vision for a whole host of digital features, making sure that we create a world-class digital experience for our customers. What's more, you'll take ownership of the digital roadmap and the definition, management and prioritisation of the digital backlog.
You'll also be:
Working with stakeholders and delivering on KPI's to inform and monitor the digital customer experience
Making sure that continuous improvements in financial spend is within agreed budgets
Identifying, managing and escalating conduct risk to deliver key customer outcomes
The skills you'll need
In this role, you'll need to have previous experience of Product Management of International Payments for Commercial Banking customers. You'll need the ability to innovate, partner and collaborate with customers and colleagues to implement the best digital experience for our customers. In addition, you'll have a successful track record of digital delivery and operations along with digital channel management and human centred design experience.
You'll also be expected to have:
An understanding of the needs of business customers and how we can serve them digitally
A passion for customer centric design
Familiarity with digital product management techniques, such as Lean start-up