Reception Supervisor

US Law Firm | London
Competitive Salary + Exceptional Benefits
Hours: 9:00am - 6:00pm, with flexibility required

A prestigious US law firm is seeking an experienced Reception Supervisor to lead its Front of House team in London. Renowned for its excellence, collaborative culture, and exceptional client service, the firm offers an outstanding opportunity for a polished and proactive professional to take ownership of a high-performing reception function.

As the face of the firm, you will oversee the day-to-day operation of reception and client suite services, ensuring a seamless, five-star experience for clients, partners, and visitors.

Key Responsibilities

• Lead, motivate, and develop the Reception team, maintaining exceptional service standards.
• Oversee the day-to-day running of the reception and client suite areas.
• Deliver a first-class welcome to clients, visitors, and senior stakeholders.
• Coordinate meeting rooms, hospitality, catering, and event support.
• Manage reception schedules and ensure appropriate staffing levels.
• Maintain front-of-house policies, procedures, and service standards.
• Act as the primary escalation point for reception and visitor enquiries.
• Support the onboarding and training of new team members.
• Collaborate with Facilities, Office Services, IT, and Executive Support teams to ensure seamless office operations.
• Identify opportunities to enhance processes and elevate the client experience.

About You

• Previous experience as a Reception Supervisor, Front of House Supervisor, or Hospitality Supervisor within a law firm, professional services, or luxury hospitality environment.
• Proven experience leading and developing a team.
• Impeccable presentation, communication, and interpersonal skills.
• A professional, confident, and client-focused approach.
• Outstanding organisational skills with the ability to manage competing priorities.
• Experience supporting senior stakeholders and high-profile clients.
• Strong attention to detail and a proactive mindset.
• Proficiency in Microsoft Office, room-booking platforms, and business systems.
• Tech-savvy, with strong systems knowledge and an interest in AI and innovation.

What's on Offer

• Opportunity to join a market-leading US law firm with an outstanding reputation.
• Competitive salary and comprehensive benefits package.
• Exposure to high-profile clients and international stakeholders.
• Inclusive, collaborative, and professional working environment.

If you are an experienced front-of-house professional who thrives in a client-focused environment and enjoys leading a high-performing team, we would love to hear from you.

Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply.

Ryder Reid Legal is a recruitment specialist. For over thirty years we've been connecting legal talent with many of the leading law firms in London and internationally. Follow our LinkedIn page for the latest vacancies.