SENIOR INSURANCE COORDINATOR

• Trinity Estates • Competitive • Hybrid - Hemel Hempstead

ROLE OVERVIEW

You will be the organising force behind our insurance administration, keeping a busy inbox under control, documents in the right places, and information flowing smoothly across our brands. Your focus will be on clarity and completeness: sorting, structuring and following up so that policies, endorsements and reinstatement cost assessments are accurate, accessible and actioned on time.

Working closely with the Customer Support team, you will learn our systems and ways of working, then steadily take ownership of day-to-day insurance administration. If you love bringing order to complexity, spotting gaps in data, and finding answers in policy documents, this role offers the chance to make a visible difference to how we operate and support our property management teams.

ROLE EXPECTATIONS

You will spend most of your time managing a shared inbox, triaging and resolving queries, filing documents to the right locations, and keeping trackers up to date. You will coordinate reinstatement cost assessments, chase outstanding items, and bring structure to information held across multiple systems. You will build confidence quickly by asking smart questions, documenting processes, and creating a reliable rhythm to the work.

WHAT SUCCESS LOOKS LIKE

• The insurance inbox is well-organised, with clear prioritisation and timely responses.
• Policies, schedules and documents are accurately filed and easy to find across brands and systems.
• Reinstatement cost assessments are scheduled, tracked and delivered on time, with clear follow-ups.
• Data is clean, complete and reconciled, with gaps identified and resolved proactively.
• Stakeholders trust your judgement and appreciate your calm, clear communication under pressure.
• You continuously streamline how information is captured and stored, reducing rework and delays.

HOW YOU'LL SPEND MOST OF YOUR TIME

• Managing and triaging the shared insurance inbox, responding or escalating as appropriate.
• Organising policies, schedules and endorsements, and filing them to the correct locations.
• Coordinating and tracking reinstatement cost assessments, including chasing outstanding actions.
• Maintaining spreadsheets and logs, checking data accuracy and completeness.
• Following up with internal and external stakeholders to close out queries and missing information.
• Learning our systems and documenting simple, repeatable processes to keep work moving.

WHO THIS ROLE IS FOR

• You bring a natural drive to organise, structure and complete administrative work to a high standard.
• You have strong attention to detail and stay calm when juggling multiple priorities.
• You use common sense to triage inbox queries and know when to dig into documents for answers.
• You are curious, proactive and comfortable learning several systems with guidance.
• You communicate clearly and courteously with colleagues and suppliers to get things done.

EXPERIENCE THAT HELPS

• Experience in a busy administrative role where you managed shared inboxes and trackers.
• Exposure to property, insurance or professional services environments.
• Confidence working across multiple systems, CRMs or document management tools.
• Handling data entry and reconciliation with a focus on accuracy and auditability.
• Coordinating third-party suppliers or assessments and chasing outstanding actions.

WHAT WE OFFER

• Competitive salary
• 25 days holiday plus bank holidays
• Vitality private healthcare
• Free eye tests and Cycle to Work scheme
• Fully funded training and professional development, including paid study leave (up to £1,500)
• Employee referral scheme, up to £1,500
• Support for Army Reserve training

ABOUT TRINITY ESTATES

Trinity Estates is a leading residential property management company and the flagship brand within the wider Trinity Property Group.

Managing a diverse portfolio across the UK, the business supports developments ranging from modern city apartments to large-scale residential estates. Trinity Estates combines strong operational structure with a people-focused approach, delivering a consistent and professional service at scale.

For employees, this means access to larger and more varied portfolios, clear processes, strong internal support and genuine opportunities for progression within a growing organisation.

As part of a wider group, Trinity Estates offers both stability and career development, making it an ideal environment for those looking to build and progress their career in property management.

HOW WE HIRE

• Initial conversation with our talent team
• Interview focused on your organisational rigour, attention to detail, problem-solving in policy-based queries, and ability to learn and navigate multiple systems while managing a high-volume inbox

We aim to complete the process within two to three weeks and communicate clearly throughout.

INTERESTED?

Apply with your CV.

All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.