Are you an experienced facilities professional with a passion for delivering exceptional customer service and leading front-of-house operations?

We are seeking a Facilities Front Desk Team Leader to join a high-profile London organisation, leading a team responsible for delivering a welcoming, professional and efficient service across a busy corporate environment.

This is an exciting opportunity to take ownership of day-to-day facilities operations, ensuring staff, visitors and stakeholders receive a first-class experience while maintaining high standards across the workplace.

Initial 3-Month Contract (possibility of extension)
Full-Time Office Based – City Hall (Near Canning Town Station)
Pay rate: £21.70 per hour via PAYE or £28.11 per hour via Umbrella

The Role

As Facilities Front Desk Team Leader, you will lead and coordinate a team of Facilities Assistants, ensuring reception, helpdesk and switchboard services operate effectively and that facilities are presented to the highest standards.

You will be responsible for:

• Leading, motivating and organising a team of Facilities Assistants.
• Managing rotas and ensuring operational areas are appropriately staffed.
• Delivering an outstanding customer experience for staff, visitors and stakeholders.
• Overseeing helpdesk operations and managing requests through CAFM systems.
• Coordinating contractors and in-house facilities teams to ensure services are delivered seamlessly.
• Delivering daily team briefings and operational communications.
• Supporting workplace events, room set-ups and logistics planning.
• Managing visitor processes, including pass issue and recovery procedures.
• Monitoring service quality, conducting inspections and reporting on performance standards.
• Resolving facilities-related issues and coordinating responses to incidents and service disruptions.
• Acting as the senior facilities representative in the absence of the Assistant Facilities Manager.

If you're an experienced facilities professional with strong leadership skills and a commitment to delivering exceptional workplace services, apply now for immediate consideration.