Information Assistant Location: National Park Visitor Centre, Libanus Salary: Grade 3 £26,427 - £27,274 Pro Rata Hours: 850 hours per annum, approx. 10 days per month. The role available is for every Thursday & Friday, and one weekend in three. Weekend Requirement: One weekend in three, working both Saturday and Sunday; Bank Holiday working may also be required Closing Date: 4th November 2026 Interview Date: 10th November 2026 Job Purpose: To provide a comprehensive information service at the Authority’s flagship National Park Visitor Centre, promoting the National Park, its purposes, special qualities and the work of the National Park Authority, while delivering a high standard of customer care. Main Duties * To provide an in-depth information service to visitors on the National Park and surrounding area, maintaining a high level of customer care. * To provide information on the special qualities of the National Park and on the work of the National Park Authority. * To be responsible, with colleagues, for the compilation, organisation and storage of resource material relating to the service. * To be responsible for the opening and closing, general security and safe use of the centre, its equipment and stock. * To ensure the cleanliness and presentation of all public and staff areas of the centre. * To maintain stock displays and pricing and ensure the general tidiness of retail areas. * To assist with administration and record keeping at the centre, including maintaining appropriate financial records and processing takings. * To share responsibility for covering absent colleagues and working at other centres as directed. * To contribute to the continued development of the centre and centre-based information and publications. * To undertake any other duty appropriate to the grade and nature of the post, as required by the Head of Commercial Operations or Chief Executive. Person Specification Essential Criteria * Good geographical knowledge of the National Park, together with knowledge of places of special interest and visitor attractions. * Ability to use and interpret maps. * Ability to communicate effectively with visitors, colleagues and partner organisations, in person, by telephone and by email. * Commitment to providing a welcoming, accurate and inclusive information service. * Ability to take responsibility for cash handling and routine financial procedures. * Ability to work independently, use initiative and contribute effectively as part of a team. * Basic numeracy and sufficient digital skills to use standard workplace systems. * Able to work one weekend in three, including both Saturday and Sunday, and bank holidays where required. * Willingness to undertake relevant training. * Welsh Language Level 1. Desirable Criteria * Experience of working in a visitor information, tourism, retail or customer service environment. * Experience of walking in the mountains and countryside of the National Park. * Experience of using a till or electronic point-of-sale system. * Welsh language skills above Level 2 To Apply If you feel you are a suitable candidate and would like to work for Bannau Brycheiniog National Park Authority, please click apply to be redirected to our website to complete your application