Are you a hands-on IT professional who enjoys solving problems and supporting users in a fast-paced environment?
We're working with a successful and growing multi-site business looking to recruit an IT Support Analyst to join their internal IT team. This is an excellent opportunity to take ownership of a varied support role, working closely with colleagues across multiple locations and helping to deliver a reliable, secure and efficient IT service.
The Role
You'll provide day-to-day IT support to users across the business, resolving technical issues, configuring equipment and ensuring systems run smoothly. This is a predominantly onsite role offering plenty of variety and exposure to a broad range of technologies.
Key Responsibilities
* Provide 1st and 2nd line IT support via phone, email, remote access and in person. * Troubleshoot hardware, software and connectivity issues. * Support Microsoft 365 applications including Outlook, Teams and OneDrive. * Configure and deploy laptops, desktops, mobile devices and peripherals. * Manage user accounts, passwords and access permissions. * Support new starters and leavers with equipment and account setup. * Maintain IT asset records and software licence information. * Assist with IT security, compliance and system improvement initiatives. * Liaise with third-party suppliers to resolve technical issues. * Contribute to IT projects, upgrades and system rollouts.
About You
* Previous experience in an IT Support, Helpdesk or Service Desk role. * Strong troubleshooting and problem-solving skills. * Experience supporting Windows and Microsoft 365 environments. * Excellent communication and customer service skills. * Organised, methodical and able to manage multiple priorities. * A proactive approach and willingness to learn new technologies.
Desirable
* Active Directory / Microsoft Entra ID * VPN and networking knowledge * Mobile device support * Multi-site user support experience * Microsoft or CompTIA certifications
What's on Offer?
* Competitive salary * Pension scheme * Healthcare benefits * Enhanced sick pay * Cycle to Work scheme * Additional holiday purchase scheme * Ongoing training and career development * Secure, long-term opportunity within a successful organisation ?
If you're looking for a varied, hands-on IT support role where you'll be valued and given the opportunity to develop, we'd love to hear from you.