Job Advertisement: Airwaves Support Officer

Location: Cwmbran
Contract Type: Temporary
Contract Length: 8 weeks
Hourly Rate: £14.17
Working Pattern: Full Time

Our client is seeking an enthusiastic and detail-oriented Airwaves Support Officer to assist in the rollout of replacement Airwave handsets and associated equipment within the public services sector. This is a fantastic opportunity for someone with a solid understanding of police environments and a passion for delivering exceptional customer service.

Key Responsibilities:

• Equipment Management: Collect old handsets and deliver new ones across the Gwent Police area, ensuring all processes are followed meticulously.
• Security Protocols: Use security keys to access and manage handset lockers, maintaining a high level of security for all stock.
• Workshop Duties: Ensure the workshop remains clean and organised in compliance with health and safety requirements, while assisting with stock checks as needed.
• Customer Support: Provide support and advice to staff at all levels, fostering strong relationships with suppliers, clients, and stakeholders.
• Documentation: Accurately complete all necessary forms for replacements and keep records of transactions up to date.

Essential Qualifications and Experience:

• A formal qualification or equivalent work experience in ICT.
• Experience with Microsoft Office applications at a user level.
• A strong understanding of customer care practises to ensure efficient service delivery.
• Familiarity with police environments and security responsibilities is advantageous.

Skills and Attributes:

• Excellent communication skills, both written and oral, tailored to meet the needs of diverse groups.
• A high level of personal integrity and professionalism in all interactions.
• Ability to work under pressure and meet tight deadlines, demonstrating flexibility and adaptability.
• Self-motivated with a proactive approach to problem-solving and decision-making.

Why Consider This Role?

Impactful Work: Play a vital role in enhancing communication within the police service, ensuring safety and efficiency.
Collaborative Environment: Work within a supportive team atmosphere where contributions are valued.
Professional Development: Opportunities for training and continuous professional development in a dynamic setting.

This temporary position is based at the Airwave Support Office, Gwent Police HQ, and offers a chance to engage with a team dedicated to public service excellence.

If you have a keen interest in ICT and a commitment to customer care, this role could be the perfect fit. Candidates must possess a full driver's licence and be prepared to undergo a Criminal Records Bureau Disclosure for police security clearance.

How to Apply:

Interested candidates should submit their application, highlighting relevant experience and skills that align with the requirements outlined above. This is an exciting opportunity to contribute to public safety and operational effectiveness!

Don't miss out on this chance to make a difference within the community. Apply today!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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