Location: Hybrid - 1 day in the office, 4 days working remotely

Duration: 12 months

Salary: £230-£250 per day

Start Date: ASAP

About the Role

We are seeking a proactive and relationship-focused Customer Advocacy & Case Study Manager to develop customer advocacy programmes and showcase customer success through compelling stories and content.

You will work closely with customers and internal teams to create case studies, testimonials and customer references that build brand credibility, strengthen relationships and support business growth.

Key Responsibilities

• Develop and manage customer advocacy programmes, identifying and building relationships with customer advocates.
• Create engaging customer case studies, success stories, testimonials, videos, and customer profiles.
• Conduct customer interviews to understand business challenges, results and the value delivered.
• Coordinate with writers, designers, and external agencies to produce high-quality content.
• Manage customer reference requests from sales teams, matching advocates to relevant opportunities.
• Promote customer stories across websites, social media, marketing campaigns, events, and webinars.
• Support customer participation in speaking engagements, industry events, award submissions, and panel discussions.
• Collaborate with sales, marketing, communications, and customer success teams to deliver advocacy initiatives.
• Track programme performance, content engagement, and customer participation, providing regular reports and recommendations.

About You

• 3-5 years' experience in customer marketing, content marketing, communications, PR, customer success, or a related field.
• Experience creating case studies, customer success stories, testimonials, or similar content.
• Excellent written communication and storytelling skills, with the ability to turn complex information into engaging narratives.
• Strong interviewing and relationship-building skills.
• Excellent project management and stakeholder coordination abilities.
• Highly organised, detail-oriented, and comfortable managing multiple projects and deadlines.

If you're passionate about customer storytelling and building meaningful relationships, we would love to hear from you!

Love Success is a top recruitment agency based in London, dedicated to connecting exceptional administrative and office support staff with the leading businesses across London and the UK. Whether you're a candidate seeking Personal Assistant roles in London or an employer looking to hire administrative and office support staff, our agency provides high-quality recruitment services tailored to your needs.

At Love Success, we champion diversity, equity, and inclusion, embedding these values into every aspect of our operations. Our unwavering commitment to these principles is evident in our recruitment practices and our comprehensive training and development programs. We partner with organisations that share our dedication to fostering diverse and inclusive workplaces, where individuals can be their true selves in the workplace. Together, we strive to promote equality and create opportunities for all.

Love Success is proud to serve as an Employment Agency for this vacancy.