WHAT'S IN IT FOR YOU?

• Join a supportive and collaborative team where your contribution is valued
• Excellent opportunity for professional development and career progression
• Competitive salary package
• Performance-based bonus of £2,000–£3,000 after 6 months
• Pension and life insurance
• Employee wellbeing support, including counselling services
• 22 days’ holiday plus bank holidays, increasing to 25 days with service
• On-site parking
• Smart-casual dress code
• Regular company social events

MUST HAVE'S

• Previous experience in account management or customer relationship management
• Strong communication and organisational skills
• Ability to analyse reports and confidently interpret data
• Proficient in Microsoft Office and CRM systems
• Professional, proactive and solutions-focused approach

NICE TO HAVE'S

• Previous experience within debt collection, credit control or financial services

SO, WHAT WILL YOU BE DOING?

As an Account Manager, you will take ownership of a portfolio of client accounts, building strong and lasting relationships while ensuring clients receive a consistently high level of service.

You will be responsible for:

• Managing and developing a portfolio of client accounts
• Building and maintaining strong, long-term client relationships
• Acting as a key point of contact and trusted partner for your clients
• Providing regular performance updates, reports and account reviews
• Working closely with internal collections teams to ensure client expectations are consistently met
• Investigating and resolving client queries efficiently and professionally
• Monitoring account performance and identifying opportunities for improvement
• Using data and reporting to understand performance and support client conversations
• Supporting client retention and contributing to business development opportunities

HELPFUL EXTRAS

• £2,000–£3,000 performance-based bonus after 6 months
• 22 days’ holiday plus bank holidays, increasing to 25 days with service
• On-site parking
• Smart-casual working environment
• Pension and life insurance
• Employee wellbeing and counselling support
• Company social events
• Opportunities to develop and progress within the business