Customer Service Administrator Shiremoor or Sunderland Temporary Opportunity
Pertemps are currently recruiting on behalf of Northern Powergrid for a Customer Service Administrator to join their team in either Shiremoor or Sunderland.
This is a fantastic opportunity for an organised and customer-focused individual to join a busy team supporting the business and its internal and external customers.
We’re looking for someone with strong administration and IT skills, excellent attention to detail and a genuine passion for delivering great customer service. You’ll be working across a varied range of administrative tasks, supporting colleagues and helping to ensure processes run smoothly.
Key Responsibilities:
Processing purchase orders and service provider payments
Using in-house systems and applications, alongside Microsoft Office products
Maintaining databases and ensuring accurate record keeping
Liaising with internal colleagues, contractors, local authorities and customers
Producing documentation and work instructions
Identifying opportunities to improve existing processes and introduce new ways of working
Building and maintaining strong relationships across teams
Providing effective administrative support to help deliver a high level of service to colleagues and customers
Key Competencies:
Strong teamwork and collaboration skills
Excellent planning and organisational abilities
Good time management and the ability to prioritise workloads
Confidence using IT systems and completing accurate data input
Strong communication and customer service skills
A dynamic and proactive approach
The ability to respond effectively to the changing needs of customers and colleagues
Excellent attention to detail
Essential Qualifications & Experience
Minimum of 5 GCSEs at Grade 4/C or above, or NVQ Level 2
Strong IT skills, including Microsoft Office
Previous administration or customer service experience would be advantageous
Desirable Experience
An understanding of the electricity power distribution network
Experience using Oracle systems would be an advantage, but is not essential, as full training will be provided
Why Apply?This is a great opportunity to build your experience within a major organisation and gain valuable exposure to the energy industry.
If you’re organised, proactive, confident using IT systems and enjoy working with people, we’d love to hear from you! Apply today through Pertemps to be considered for this exciting opportunity