Technical Sales Support Engineer – CNC Machine Tools Worcester £16.53 to £19.40 (£32,240 to £37,823) Do you have a background in machine tools, CNC machinery or machine tool applications, with the technical knowledge to support machine specifications, options and installations? The Company Our client, Yamazaki Mazak is a leading global manufacturing company based in Worcester. This is an excellent opportunity to work for a market leading Machine Tool manufacturer who have been at the forefront of the industry for many years.  Job Description We are currently recruiting for a Sales Support Engineer who will support the specification, configuration and installation of CNC machine tools, working closely with the UK sales team, customers and equipment suppliers. This is an office-based role and they are ideally looking for someone with hands-on engineering experience who is looking to move away from being on the tools. The role is very varied and fast-paced, with the internal sales team effectively being your customer. No two days are the same, so strong communication and problem-solving skills are important. For example, one day you could be supporting a Sales Rep with a machine installation where there’s an issue with the machine fitting into the customer’s space, and the next you could be looking at technical specifications, machine options or installation requirements. The Role Generate and manage Installation packs for new machine orders Develop working solutions with our local suppliers to address any issues experienced during and after machine installation. First line technical support to the sales and administration teams, assisting with any pre-sale queries, including machine specification and special option requirements.  Working with key suppliers and internal mazak departments the role includes managing local supply options offered to ensure they are technically accurate and meet requirements. Support of iConnect and M2M as we expand both our customer base and functionality available to our customers. Implement new functionality, content & options as they become available. Identify elements of each order that require additional actions to meet CE compliance. The Person Essential Criteria Knowledge of machine tool technology Understanding of Electrical & Mechanical parts list manuals & drawings Broad knowledge of locally supplied equipment included in a typical machine installation (bar feed, chucking systems, automation etc...) Clear communication at all levels. Strong problem-solving ability, together with a flexible approach to a varied workload. Desirable Criteria Proven track record supporting customers with technical issues & training both over the telephone and onsite. Knowledge of CAD/CAM systems Understanding of CE Compliance (including creation of technical files) An engineering qualification to HNC/HND level desirable but not essential. The successful candidate can also expect the following: Join a successful, multi-national manufacturing company Excellent career potential 25 Days Holiday plus Bank Holidays X2 Salary Life Insurance Package and Well Being Programmes Aviva Pension Free Uniform Free Parking Subsidised Restaurant on site Working hours are Monday to Friday 8-15am to 16-30 pm Overtime is paid at Time 1/3 first 2 hours then Time 1/2 thereafter each day. Saturday is Time 1/2 and Sunday Double Time . If this Sales Support Engineer role sounds like the right opportunity for you then please call to discuss further, or email me at the address supplied Band 7 – 8 (DOE) Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included