We are recruiting for an Income Collection & Recovery Officer to support a busy income recovery team. This role is ideal for someone with income collection, debt recovery, housing, credit control, or tenancy management experience.
Key Responsibilities of the Income Collection & Recovery Officer role:
Manage rent arrears and debt recovery cases, negotiating repayment arrangements with customers.
Proactively contact customers to resolve debt issues and maximise income collection.
Investigate disputed debts and undertake debt recovery initiatives.
Assess customer affordability and refer customers to appropriate support services.
Maintain accurate records and produce reports where required.
Provide advice on tenancy obligations, arrears management, and welfare reform.
Prepare court documentation and support legal proceedings where necessary.
Work towards income collection targets and contribute to team performance objectives.
Requirements of the Income Collection & Recovery Officer role include:
Previous experience in income collection, debt recovery, arrears management, housing, or credit control.
Knowledge of housing law and debt recovery processes, including court procedures.
Strong customer service and communication skills.
Good IT skills, including Microsoft Office applications.
Ability to manage a busy workload and work independently.
Experience providing advice and support to customers.
Full UK driving licence and access to a vehicle would be advantageous.
Key Information about the Income Collection & Recovery Officer role includes:
Coventry Area
Full Time, Temporary
£16.06 per hour
Monday to Friday, 9:00am to 5:00pm
36.25 hours per week
Hybrid working available
Friendly and supportive team
For more details on the role please contact or call . Apply now for this excellent temporary opportunity within a supportive and professional team.