Hours: Monday - Friday 7:30am - 5:30pm, Alternate Saturdays 6:30am - 3:30pm About The Role: Join a well-established, family-owned builders’ merchant, based in Willesden. We're looking for a friendly and knowledgeable Trade Counter Sales Assistant to provide excellent customer service and ensure the smooth running of this busy trade counter. Benefits: * Perkbox – 24/7 discounts, wellbeing support, online GP access & more * Company Pension Scheme * Group Life Assurance (up to 3x salary, subject to service) * Staff Discount on all products * Cycle to Work Scheme * Employee Assistance Programme * Long Service Awards * 23 days annual leave + bank holidays + your birthday off Responsibilities: * Provide a warm, professional welcome to all customers, offering knowledgeable advice and assistance. * Manage in-store deliveries, both incoming and outgoing. * Handle telephone enquiries promptly and communicate effectively with both customers and team members. * Process customer orders and assist with stock replenishment. * Respond positively and efficiently to customer requirements. * Support periodic stock counts as needed. Requirements: * Proven experience in delivering exceptional customer service * A ‘can do’ attitude * Strong knowledge of hardware products and building materials * Good communication skills with a confident, customer-first approach * A team player who thrives in a busy, fast-paced environment * Ability to manage tasks efficiently and remain motivated under pressure