Customer Service Coordinator

Location: Tipton
Contract: Temporary to Permanent
Hours: Monday to Friday, 7:30am – 4:30pm

Role Overview

We are seeking a proactive and customer-focused Customer Service Coordinator to join our team on a temporary ongoing basis. In this role, you will be the key point of contact for residents, gathering information regarding additional electricity supply requirements, property access arrangements, and any potential issues or challenges that may impact scheduled works.

You will liaise with residents to ensure all relevant information is captured accurately before coordinating and booking appointments with engineers, helping to deliver a smooth and efficient customer experience.

Key Responsibilities

• Contact residents via telephone to discuss their electricity supply requirements.
• Gather information regarding property access, availability, and any potential obstacles to works being completed.
• Identify and document any concerns, issues, or special requirements raised by residents.
• Schedule and coordinate engineer appointments, ensuring all relevant details are communicated.
• Maintain accurate customer records and update internal systems.
• Provide excellent customer service, answering queries professionally and efficiently.
• Liaise with engineers and internal teams to ensure appointments are effectively planned and managed.
• Follow up with residents where additional information is required.
• Ensure all work is completed in line with company procedures and service level agreements.

Skills and Experience

• Previous experience in a customer service, scheduling, coordination, or administration role.
• Excellent communication and telephone skills.
• Strong organisational skills with the ability to manage multiple tasks.
• Confident in handling customer enquiries and resolving issues.
• Good attention to detail and accuracy when updating records.
• Ability to work effectively both independently and as part of a team.
• Proficient in Microsoft Office and customer management systems.

Personal Attributes

• Friendly and professional manner.
• Strong problem-solving abilities.
• Reliable and punctual.
• Empathetic and customer-focused approach.
• Able to remain calm and organised in a busy environment.