Reservations Manager

• Location: Central London
• Job Type: Full-time
• Working Hours: Monday to Friday, 9:00am - 5:00pm

Are you an experienced hotel reservations professional looking for a role where you can make an immediate impact? We are seeking a Reservations Manager to join a well-established, high-performing hospitality business in Central London. This is a fantastic opportunity for someone with experience as a Reservations Manager or Reservations Supervisor to take ownership of the reservations function in a busy hotel environment.

Day-to-day of the role:

• Manage all reservation enquiries via phone and email.
• Handle individual, corporate, and group bookings.
• Monitor occupancy levels and room availability.
• Review rates and support revenue performance.
• Manage group booking enquiries and allocations.
• Produce occupancy and reservations reports.
• Ensure booking accuracy across all systems.
• Work closely with Front Office and operational teams.
• Deliver an outstanding guest experience throughout the booking journey.

Required Skills & Qualifications:

• Previous experience within hotel reservations.
• Experience as a Reservations Manager, Reservations Supervisor, or Senior Reservations Agent.
• Strong knowledge of hotel booking systems such as Opera or similar.
• Experience managing group reservations and enquiries.
• Good commercial awareness with an understanding of occupancy and rate management.
• Excellent communication and customer service skills.
• Strong organisational skills and attention to detail.
• Ability to work independently and confidently manage a busy workload.

Benefits:

• Competitive salary.
• Free meals on duty.
• Generous hotel discounts for you, your friends, and family.
• Food and beverage discounts across multiple hospitality venues.
• Extra day off for your birthday.
• Enhanced family-friendly policies.
• Life insurance.
• Employee Assistance Programme.
• Flexible benefits package.
• Ongoing training and development opportunities.
• Excellent long-term career progression within a large hospitality group with multiple brands across the UK and internationally.

If you're currently working within hotel reservations and are looking for your next challenge, we'd love to hear from you. Please submit your CV detailing your relevant experience and why you are interested in this position.