About us

First Response Group (FRG) is a total security, risk, and facilities management solutions company. We are leading the way with new technologies and training and development to deliver a first-class service to our clients.

What makes us different is our people. Our mission is to motivate, support, and develop our employees by creating a culture of 'inclusion and happiness'. It is vitally important to us that everyone feels part of the team, contributes positively to company development, and shares in our successes.

We are an SIA approved contractor, an ACS Pacesetter, and hold four NSI Gold accreditations.

About the Role

Are you calm under pressure, detail-oriented, and passionate about operational excellence? As a Control Room Operator, you will be the heartbeat of our operations, monitoring systems, responding to real-time events, and ensuring everything runs safely and efficiently.

This is a critical role where your vigilance and quick thinking help keep people safe and systems performing at their best. If you thrive in a fast-paced, high-responsibility environment, we want to hear from you!

First Response Group is not just a workplace. It is a vibrant community where passion fuels our excellence, integrity guides our conduct, empowerment shapes our successes, and a sense of community binds us together. We are pioneers in our field, and we seek to inspire every person to reach their maximum potential.

Must have a CCTV Licence

Must be able to commute to Leeds and available to work Days and Nights.

Job Opportunity

• Respond promptly and professionally to telephone and email enquiries from colleagues and customers, ensuring clear and courteous communication at all times.
• Collaborate closely with the Control Room Team to maintain consistent, transparent, and ongoing communication regarding daily operations and service updates.
• Monitor and manage the employee tracking and scheduling system, ensuring data accuracy and timely updates.
• Compile and deliver accurate reports on incidents and operational events, sharing insights with both management and clients as required.
• Complete all necessary documentation efficiently, escalating issues appropriately and in a timely manner when needed.
• Liaise effectively with all departments across the organisation to support seamless operations and cross-functional coordination.
• Utilise FRG systems proficiently to carry out daily tasks and contribute to the smooth running of control room operations.

Essential Skills

• Must be able to provide a full 5-year employment and/or education history, including addresses and landline contact details for verification purposes.
• Must have a CCTV Licence
• Exceptional attention to detail with a commitment to accuracy and consistency.
• Punctual, reliable, and adaptable, with a professional appearance and a proactive attitude.
• Strong written and verbal communication skills, with the ability to interact confidently with colleagues and customers.
• Demonstrates sound judgement, integrity, and a professional demeanour in all situations.

Desirable Skills & Experience

• Previous experience working in a Control Room environment.
• Background in administration or customer service roles.
• Experience within the security industry is a strong advantage.

DEI Statement

What makes us different is our people. Our mission is to motivate, support, and develop our employees by creating a culture of 'inclusion and happiness'. It is vitally important to us that everyone feels part of the team, contributes positively to company development, and shares in our successes.