Air & Ocean Freight Operator Freight Forwarding | Leeds Up to £35,000 DOE | Office-Based We are currently working with an independent freight forwarding business based in Leeds, looking to recruit an experienced Air & Ocean Freight Operator to join their team. This is a hands-on operational role managing Air and Ocean Freight shipments from booking through to final delivery, with a particular focus on Air Imports. You'll work closely with the existing operations team, taking ownership of shipments, supporting day-to-day operations and contributing to the continued development of the department. The role will involve: * Managing Air and Ocean Import and Export shipments from booking through to final delivery * Coordinating Air Imports as a priority, alongside Ocean Imports and wider export operations * Liaising with customers, overseas agents, shipping lines, airlines and transport providers * Preparing and processing freight documentation and coordinating customs requirements * Arranging collections and deliveries, monitoring shipments and resolving operational issues * Providing customers with regular updates and handling shipment enquiries * Maintaining accurate shipment records, monitoring costs and handling shipment invoicing * Supporting freight pricing and wider operational and commercial activities What they're looking for: * Previous hands-on freight forwarding experience, ideally across Air and Ocean Freight * Air Import operational experience particularly desirable, alongside Ocean Imports * Knowledge of freight documentation and end-to-end shipment coordination * Air and Ocean Export experience would be advantageous * Customs knowledge, including CDS and Incoterms, would be beneficial * Good commercial awareness and attention to costs and profitability * Strong organisational, communication and customer service skills * Comfortable managing multiple shipments and working within a small team * Experience using MultiFreight would be advantageous but isn't essential Additional information: * Salary: Up to £35,000 depending on experience * Location: Leeds * Hours: Monday–Friday, 9:00am–5:00pm * Working arrangements: Office-based * Company: Small, independent freight forwarding business * Development: Opportunity to broaden experience across Air and Ocean Freight, customs procedures, pricing and commercial operations This is a great opportunity for an experienced freight forwarding professional looking to take ownership of shipments, broaden their operational experience and contribute to the development of a growing freight forwarding department