Secretary - Residential Conveyancing

Location: Edinburgh
Department: Residential Conveyancing
Hours: 35 hours per week, Monday-Friday, 9:00am-5:00pm
Contract Type: Permanent

The Opportunity

An excellent opportunity has arisen for an experienced Secretary to join a busy Residential Conveyancing team in Edinburgh.

This role will suit an organised and proactive individual who enjoys working in a fast-paced legal environment and providing high-quality support to fee earners. The successful candidate will be responsible for a broad range of secretarial and administrative duties, helping to ensure the efficient operation of the department while delivering exceptional service to clients and colleagues alike.

Key Responsibilities

Secretarial Support

• Provide comprehensive secretarial support to Partners and Fee Earners.
• Prepare, amend and format legal correspondence and documentation.
• Undertake digital dictation and audio typing to a high standard.
• Complete legal forms and other documentation as requested.
• Ensure all work is completed accurately and within required timescales.
• Assist with general administrative tasks to support the wider team.

Client Communication

• Handle incoming telephone calls professionally and efficiently.
• Respond to client and third-party enquiries via telephone and email.
• Deliver a consistently high standard of client care.
• Identify potential client care issues and assist in resolving them where appropriate.

Team Support

• Work closely with colleagues and support staff to manage workloads effectively.
• Assist Fee Earners in maximising their time on fee-earning activities.
• Support the smooth running of the Residential Conveyancing department.
• Contribute positively to team objectives and departmental performance.

Systems & Compliance

• Utilise case management and document management systems effectively.
• Maintain confidentiality and handle sensitive information appropriately.
• Ensure compliance with all relevant procedures, processes and regulatory requirements.
• Adhere to health and safety and risk management procedures.

Skills & Experience

Essential

• Previous experience within a Residential Conveyancing Secretary position.
• Fast and accurate typing and keyboard skills.
• Experience of digital dictation and audio typing.
• Excellent organisational and time-management skills.
• Ability to prioritise a busy workload and meet deadlines.
• Strong attention to detail.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and professional telephone manner.
• Good working knowledge of Microsoft Office applications.
• Ability to work effectively as part of a team.

Desirable

• Experience supporting multiple Fee Earners.
• Familiarity with legal case management systems.
• Knowledge of Scottish residential conveyancing procedures and documentation.

Personal Attributes

• Professional and client-focused.
• Proactive and positive approach to work.
• Strong attention to detail and accuracy.
• Reliable and dependable.
• Team-oriented with excellent communication skills.
• Able to remain calm and organised in a busy environment.
• Committed to delivering excellent client service.

What's on Offer

• Opportunity to join a well-established Residential Conveyancing team.
• Supportive and collaborative working environment.
• Ongoing training and professional development.
• Long-term career prospects within a growing legal practice.