Internal Accounts Manager Permanent Position Hours of Work: 8:30am - 5pm, Monday to Friday Pay: From £32,480 to £34,510 per annum Based in the West Bromwich area Job description for the Internal Accounts Manager An exciting opportunity to join a well-established manufacturing company, working in a fast-paced office. Main Duties and Responsibilities: Manage and develop relationships with assigned customer accounts, acting as the main point of contact. Maintain regular communication with customers, providing updates on orders, deliveries, and service-related matters. Liaise with internal departments to ensure accurate information is communicated and customer requirements are met. Take ownership of customer queries, complaints, and service issues through to resolution. Monitor customer satisfaction, gather feedback, and identify opportunities to improve service levels. Build strong customer relationships through proactive engagement and regular account reviews. Maintain accurate account records and provide customer insights to management. Ensure a professional, positive, and customer-centric service is delivered at all times.Experience for the Internal Accounts manager Previous experience in a customer facing role, preferably in the manufacturing sector is preferred Strong Excel and IT skills Ability to work to strict deadlines Excellent communication skills Experience building relationships with both customers and internal stakeholders. Knowledge of order processing, logistics and supply chain operations is desirableDetails for a Internal Accounts Manager Salary £32,480 - £34,510 Company pension scheme Based in West Bromwich If you are interested in the Internal Accounts manager role based in West Bromwich - please click apply The Job People is acting as an Employment Agency in relation to this vacancy. We are an Equal Opportunities employer and welcome applications from all backgrounds. We do not charge candidates any fees or request deposits at any stage of the recruitment process. By applying for this position, you agree to The Job People holding and processing your personal data in accordance with our Privacy Policy on our website