Job Summary - Perform regular maintenance, testing, and troubleshooting of security systems to ensure optimal functionality. Diagnose and rectify faults quickly, effectively and efficiently. - Perform reactive service visits as required to meet contracted customer's service level agreements. - Perform planned preventive maintenance visits as required in line with contracted customers service level agreements. - Provide support and advice to clients regarding their security systems, addressing queries and offering solutions to resolve issues. - Ensure all work complies with health and safety regulations, industry standards, and company policies. Maintain accurate records of work performed, including reactive service and planned preventive maintenance reports. - Work closely with the service administration and engineering teams to ensure we deliver exceptional service to our clients. - To be available for standby on a call-out Rota, as required within the team. - As the business grows, manage and mentor service engineering team Skills - Strong diagnostic and problem-solving skills. - Understanding of current industry standards and regulations (e.g., BS EN 50131, PD6662, NCP 104 and NCP 109). - Excellent communication and customer service skills. - Ability to work independently and as part of a team. - Good time-management skills. - Able to identify and solve problems independently. - Have a professional and positive attitude when dealing with customers. - Complete detailed work reports accurately and in good time. Knowledge & Experience - Proven experience maintaining and repairing security systems, such as CCTV, intruder alarms and access control. - Proven experience maintaining and repairing enterprise level systems such as LenelS2, Gallagher, C-Cure etc. - Experience with IP-based security systems, networks and security systems software applications. - Relevant industry and manufacturing training is favourable. - Relevant industry qualifications such as 18th edition/NVQ/City and Guilds/BTEC is Favourable.   Role Specific - BS7858 Security Screening - Enhanced Disclosure & Barring Service (DBS) check - SC Clearance is favourable - Full, clean driving licence - Right to Work in the UK - Participate in a 24-hour emergency call out Rota system - Some work away from home   Working Conditions The potential significant hazards and risks for this job are identified below. This is a guide only and not an exhaustive list - Working at height using ladders on a regular basis - Load, unload, and transfer tools and heavy materials - Work requiring hearing protection and/or respirators and masks - Regular bending, stretching, kneeling and crouching - Work with vibrating tools and machinery - Regular work outside in various weather conditions