North Wales | Full Time | Competitive Salary + On-Call Allowance

Home Instead are currently rated at Excellent in all sections by CIW, Received 5 star Workbuzz employer award 2025

We are seeking a motivated and professional Care Coordinator to join our growing domiciliary care team in North Wales. This is a varied and rewarding role where you will play a vital part in ensuring our clients receive safe, high-quality, person-centred care whilst supporting our team of Care Professionals.

As a Care Coordinator, you will be responsible for managing care schedules, undertaking client reviews, supporting compliance activities, and participating in the management on-call rota.

What You'll Be Doing:

Scheduling & Coordination

• Creating and maintaining efficient staff rotas and care schedules.
• Matching Care Professionals to clients based on skills, availability and continuity of care.
• Managing holiday, sickness and emergency cover arrangements.
• Ensuring all care visits are covered and delivered safely.
• Responding to daily operational challenges and schedule changes.
• Monitoring visit delivery and addressing any missed or late calls.

Client Reviews & Quality Assurance

• Conducting regular care reviews with clients and their families.
• Supporting the development and updating of care plans and risk assessments.
• Building strong relationships with clients to ensure exceptional service delivery.
• Following up on client feedback and resolving concerns professionally.
• Ensuring care remains personalised and responsive to changing needs.

Compliance & Administration

• Maintaining accurate care records and documentation.
• Supporting quality assurance audits and compliance monitoring.
• Ensuring staff training, supervision and certification records remain up to date.
• Assisting with safeguarding, incident reporting and regulatory requirements.
• Supporting the Registered Manager during inspections and audits.
• Participating in a rota-based on-call service covering evenings, weekends and bank holidays.

About You

Essential

Experience working within Health and Social Care

Excellent organisational and time management skills

Strong communication and problem-solving abilities

Ability to remain calm under pressure and prioritise effectively

Good computer literacy and experience using Microsoft Office

Full UK Driving Licence and access to a vehicle

Willingness to participate in an out-of-hours on-call rota

A genuine commitment to delivering outstanding care

Desirable

Previous experience in a Care Coordinator or Scheduler role

Level 3 Health & Social Care qualification (or working towards)

Experience within domiciliary care

Knowledge of CIW regulations and care sector compliance requirements

What We Offer

• Competitive salary based on experience
• Additional on-call payments based on 1 in every 8 weeks
• Annual allowance 31 days inclusive of Bank Holidays
• Ongoing training and professional development
• Career progression opportunities
• Supportive and friendly working environment
• Company pension scheme
• Employee wellbeing support
• The opportunity to make a real difference in your local community