Customer Service Advisor - 12 Month Contract 35-Hour Week | Hybrid Working - 3 Days Office / 2 Days Home | 28 Days Holiday + Bank Holidays + Private Healthcare + Non Contributory Pension
Mosaic Recruitment is recruiting for an experienced Customer Services Advisor to join a well-established organisation offering an excellent benefits package and genuine work-life balance. This is a varied customer-focused role where you will be the first point of contact for members, customers, centres and learners, providing a professional and responsive service across telephone, email, webchat and social media.
The Role Working as part of the Customer Services team, you will provide high-quality customer support and administration while helping to ensure an excellent customer experience.
Key responsibilities will include:
Acting as the first point of contact for customer, member, centre and learner enquiries.
Resolving enquiries efficiently and professionally, escalating more complex issues when required.
Supporting customers with products, services, registrations, certifications and membership enquiries.
Providing administrative support for membership, centre and learner processes.
Promoting membership benefits and supporting retention and renewal activities.
Maintaining accurate customer records and updating internal systems.
Building positive relationships with customers, members and key stakeholders.
Supporting reporting, communications, invoicing and payment administration.
Working towards customer service KPIs and service standards.
Identifying opportunities to improve processes and the overall customer journey.
Working collaboratively with colleagues across the organisation to deliver an excellent service.
About You We are looking for an enthusiastic and professional individual with a strong customer service background and excellent communication skills.
You will ideally have:
Previous experience within a customer service or customer support environment.
Excellent verbal and written communication skills.
Experience handling enquiries across multiple channels.
Strong administration and organisational skills.
Excellent attention to detail and data accuracy.
Experience working to targets, KPIs or service levels.
Strong problem-solving skills and a customer-focused approach.
Experience using CRM databases and Microsoft Office.
The ability to manage competing priorities within a busy environment.
The ability to build effective relationships with customers and colleagues.
Excellent Benefits This position offers an attractive benefits package, including:
35-hour working week - 7 hours per day
Hybrid working - 3 days in the office and 2 days working from home
28 days annual holiday PLUS bank holidays
Working Hours - 9.00 am - 5.00 pm
Excellent work-life balance
Supportive and professional team environment
This is an excellent opportunity for an experienced Customer Services Advisor looking for a role combining customer contact, administration and relationship building with a particularly attractive working pattern and benefits package.
Apply today through Mosaic Recruitment for further informatio