Role: Operations Administrator Location: Swinton, Manchester M27 8UJ Salary: £27,005.14 Hours a week: 40 hours a week Days of work: Monday to Friday Contract type: Permanent The role of Administration Assistant involves supporting the depot team by managing branch administration tasks and ensuring exceptional customer service. Reporting to the Operations Supervisor, you will handle daily and weekly duties, including inputting orders and contracts into the computer system, completing company paperwork accurately, and processing route clear-downs. Key responsibilities also include liaising with staff and customers, building effective relationships with the Sales, Transport, and Warehouse teams, and maintaining proactive communication with SCOs. Prompt responses to email and phone requests are also essential.  Key Responsibilities:   Work as a member of the depot team, undertaking delegated tasks and responsibilities in line with service needs and operational requirements  Liaise swiftly and effectively with other staff members and customers to meet customer requirements  Input incoming orders and contracts into the relevant computer system  Complete company paperwork accurately and promptly in line with company procedures and process route clear-downs efficiently  Build effective and close working relationships with the Sales, Transport, and Warehouse teams  Ensure proactive communication with SCOs throughout the working day  Respond promptly to email and phone requestsAbout You:   Good communication skills, both written and verbal  Excellent telephone manner  Ability to apply the principles of customer care  Highly competent in standard software packages and willing to learn new ones  Ability to prioritise your own workload  Ability to maintain confidentiality and discretion at all times  Previous experience in a fast-paced, customer-focused environment  Ability to work under pressure, showing flexibility when requiredSome of our benefits include:   Annual Leave – 25 days + bank holidays Life Assurance – 2x basic annual salary Bereavement Counselling – Support during difficult times Free Onsite Parking Employee Assistance Programme (EAP) – Confidential counselling via Health Assured Eye Care Support – Free eye tests and up to £70 towards glasses for DSE users and drivers (includes retinal photography for drivers over 40) Restore Commitment to Disability Confidence  We assess candidates based on their experience and suitability for the role, as outlined in their CV and application. You can let us know about any adjustments you may need via the application form. As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so