Hours:

• Monday to Friday
• 9am to 5pm

Overall Purpose of Role

e are looking for a proactive and commercially focused New Business & Account Development Executive to drive sales through outbound calling, new business development and the reactivation and growth of existing and lapsed customer accounts.

The role will be heavily telephone-based, requiring someone confident making outbound calls, building rapport, identifying customer needs and converting conversations into sales opportunities.

Key Responsibilities

• Make proactive outbound calls to existing, lapsed and prospective customers.
• Achieve agreed daily, weekly and monthly sales and activity targets.
• Generate new business opportunities through research, prospecting and outbound sales.
• Follow up enquiries, quotations and opportunities to secure orders.
• Identify upselling, cross-selling and repeat business opportunities.
• Negotiate with customers while maximising sales and margin.
• Manage a portfolio of existing and lapsed customer accounts.
• Proactively contact inactive customers to understand why purchasing has reduced or stopped.
• Use effective fact-finding to identify changing requirements and future opportunities.
• Develop strong, long-term customer relationships and work to win back lost business.
• Monitor purchasing patterns and identify opportunities to increase customer spend.
• Accurately record calls, customer information, opportunities and follow-up actions in the CRM.
• Maintain accurate sales pipelines and ensure opportunities are followed up promptly.
• Produce reports on sales activity, pipeline, customer reactivation and performance.
• Share customer feedback and market opportunities with the wider team.

Key Skills & Experience

• Previous experience in telesales, outbound sales, account management or business development.
• Confident making regular outbound calls and working to sales and activity targets.
• Strong telephone manner with excellent communication and rapport-building skills.
• Experience developing existing customers and ideally reactivating lapsed accounts.
• Strong fact-finding, questioning and negotiation skills.
• Commercially minded with the ability to identify upselling and cross-selling opportunities.
• Organised, resilient and motivated in a target-driven environment.
• Strong administration and CRM skills with good attention to detail.
• Competent using Word, Excel, PowerPoint, email and web-based systems.