Property Manager/Home Ownership Specialist - Role SummaryYou will be responsible for delivering a professional and high-quality property and leasehold management service across a portfolio of properties and dispersed sites. The role will manage the full leaseholder journey, ensuring customers receive clear advice and an effective, compliant service.
Key responsibilities will include managing leasehold and property matters such as scheme inspections, LPE1 management packs, permissions, lease covenants, lease extensions and resales, as well as dealing with breaches of lease where appropriate. The specialist will also take ownership of service charges, working closely with finance to produce accurate service charge demands and year-end accounts, monitor expenditure and variances, and ensure sinking funds are appropriately managed. Another key area of the role is major works and Section 20 consultation, working with colleagues to develop annual major works programmes and ensuring planned, and cyclical works are delivered effectively and in line with the necessary consultation requirements. The role has a strong customer focus, requiring regular communication with leaseholders, solicitors and other external partners, alongside attendance at leaseholder meetings. The post holder will also carry out regular site inspections, identifying repairs, maintenance requirements and health and safety concerns and ensuring these are appropriately actioned. The successful candidate will ideally have:

• Strong leasehold and property management experience
• A good understanding of leasehold and service charge legislation
• Experience setting and monitoring service charge budgets
• Knowledge of Section 20 consultation and major works
• Experience dealing confidently with leaseholders and external stakeholders
• Strong written and verbal communication skills
• Good numerical and analytical ability, particularly when dealing with financial information
• The ability to manage their own portfolio, diary and workload effectively
• A proactive approach to problem-solving
• A full UK driving licence and access to a car

The position involves mobile working, with attendance in the office at least once per week, and occasional out-of-hours attendance for meetings.

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