Sales Office Manager – Internal Sales & Business Development

Location: Bolsover, Derbyshire

Job Type: Permanent, Full-Time

Salary: Competitive (Dependent on Experience)

About the Opportunity

G-Tech Talent is working with a well-established and successful business within the automotive and trade distribution sector that is looking to recruit an experienced and commercially driven Sales Office Manager to lead its internal sales operation in Bolsover.

This is an excellent opportunity for a hands-on Sales Manager who enjoys leading people, improving sales performance, developing customer relationships and driving revenue growth.

You'll take responsibility for managing a small team of 3–4 Sales Advisors, ensuring the business delivers excellent customer service while proactively identifying opportunities to generate new business, reactivate dormant accounts and increase sales conversion rates.

This is a genuine hands-on management position, combining sales leadership, operational management and commercial business development.

Key Responsibilities

Sales Management & Revenue Growth

• Take full responsibility for the performance and day-to-day management of the internal sales office.
• Develop and implement structured sales activity plans to drive revenue growth and improve sales performance.
• Ensure inbound enquiries and quotations are followed up promptly to maximise conversion rates.
• Drive outbound sales activity targeting existing, lapsed and prospective customers.
• Identify opportunities to reactivate dormant accounts and increase revenue from existing customers.
• Monitor sales performance, conversion rates, customer retention and new business activity.
• Work closely with senior management to review sales performance and identify opportunities for improvement.

Team Leadership & Development

• Lead, motivate and develop a team of 3–4 Internal Sales Advisors.
• Establish clear daily and weekly sales objectives.
• Conduct regular team meetings, performance reviews and coaching sessions.
• Support the team with customer enquiries, sales negotiations and complex queries.
• Ensure appropriate staffing levels and customer service coverage throughout operating hours.
• Identify training and development opportunities to improve individual and team performance.
• Support recruitment, onboarding and ongoing employee development.

Sales Operations & Customer Service

• Oversee inbound and outbound sales operations, ensuring a consistently high standard of customer service.
• Implement effective processes for quotation follow-ups, customer contact and order management.
• Ensure accurate recording of sales activity, customer interactions and performance data.
• Work closely with operations, distribution and customer service teams to resolve issues efficiently.
• Maintain strong relationships with key trade customers.
• Analyse customer feedback, competitor activity and pricing information to support commercial decisions.
• Produce weekly sales performance reports and contribute to monthly commercial reviews.

Skills & Experience Required

We're looking for an experienced Sales Office Manager, Internal Sales Manager or Telesales Manager who can demonstrate strong leadership skills alongside a proactive and commercially focused approach.

Ideally, you'll have:

• Previous experience managing a small internal sales, telesales or customer service team.
• A proven ability to improve sales performance and drive commercial results.
• Strong experience in inbound sales, outbound business development and account management.
• Excellent people management, coaching and motivational skills.
• Confidence handling customer enquiries, quotations and commercial negotiations.
• Experience working with sales targets, KPIs and performance reporting.
• Strong organisational skills and the ability to manage competing priorities.
• A proactive, hands-on leadership style with a willingness to support the team when required.
• Excellent communication and customer relationship management skills.
• Good IT skills and confidence working with sales reporting and order management systems.

Experience within automotive parts, automotive aftermarket, trade distribution, wholesale or a similar B2B sales environment would be particularly advantageous.

However, we're equally interested in candidates from other industries who can demonstrate successful sales team management and a strong commercial mindset.

What Makes This Opportunity Attractive?

• Join an established and successful business with an existing trade customer base.
• Take ownership of a small sales team with genuine responsibility for its performance.
• Play an important role in improving sales processes, customer retention and revenue generation.
• Enjoy a varied position combining team leadership, commercial management and hands-on sales activity.
• Work closely with senior management and contribute directly to business performance.
• Opportunity to introduce new ideas, improve working practices and make a measurable impact.

The Ideal Candidate

You'll be a natural leader who enjoys developing people and creating a positive, results-driven sales environment.

We're particularly interested in someone who can balance excellent customer service with a proactive approach to generating sales.

You'll be comfortable working with sales data, setting clear objectives, coaching your team and ensuring that commercial opportunities are consistently followed through.

Above all, you'll be organised, commercially aware and capable of creating a structured, high-performing internal sales operation.

Interested?

If you're an experienced Sales Office Manager, Internal Sales Manager, Telesales Manager or Sales Team Leader looking for an exciting new opportunity in Bolsover, we'd love to hear from you.

Apply today with your CV for a confidential discussion.