SME Commercial Account Handler – Liverpool (Hybrid Working)

Location: Liverpool Working Pattern: Hybrid (2–3 days office / remainder from home) Salary: Competitive, depending on experience Contract: Full-time, permanent

SpotlightJobs are seeking an experienced SME Commercial Account Handler to join a growing Liverpool team. This is an excellent opportunity for someone who thrives in a client-focused environment and enjoys managing a varied commercial portfolio. The role offers genuine flexibility through hybrid working, alongside strong progression opportunities within a supportive and collaborative brokerage.

Key Responsibilities

• Manage a diverse SME commercial portfolio, including New Business, Renewals and MTAs.
• Build and maintain strong relationships with clients, insurers and internal stakeholders.
• Provide clear, professional advice on cover, terms and risk placement.
• Prepare and issue documentation accurately and within required timeframes.
• Work closely with Account Executives to support client retention and growth.
• Ensure compliance with FCA regulations and internal procedures.

About You

• Proven experience as a Commercial Account Handler within SME or similar commercial lines.
• Confident handling policies such as Commercial Combined, Property Owners, Liability, Motor/Fleet and Package products.
• Strong communication skills with a client-first approach.
• Highly organised, proactive and able to manage your own workload.
• Comfortable working both independently and as part of a team.
• Experience using Acturis essential.

What We Offer

• Hybrid working model for improved work-life balance.
• Competitive salary and benefits package.
• Supportive team culture with ongoing training and development.
• Clear progression pathways within the commercial division.
• Modern Liverpool office with excellent transport links.