Permanent, full-time | 100% office-based

Join a successful and growing online retailer where outstanding customer service and efficient administration sit at the heart of everything we do.

We are looking for a reliable, customer focused individual to provide first class support to our customers and keep our day to day operations running smoothly. Working as part of a small, supportive team, you will also need to be comfortable working independently, taking ownership of your workload and using your initiative to keep things moving.

Key Responsibilities

• Deliver exceptional customer service by responding promptly and professionally to enquiries by phone and email
• Provide clear order and delivery updates, keeping customers informed and reassured throughout their journey
• Process and manage customer orders with accuracy and attention to detail
• Maintain precise customer and order records to support smooth operations
• Resolve customer issues quickly, calmly and professionally
• Liaise with suppliers and logistics partners to ensure seamless order fulfilment
• Carry out general administrative duties that support the wider e-commerce team
• Work independently on a daily basis while collaborating closely within a small team
• Contribute to the efficient day-to-day running of a busy customer-focused operation

About You

• Previous experience in customer service, administration, sales support or operations
• Excellent written and verbal communication skills with a genuine desire to help people
• Strong organisational skills and a keen eye for detail
• Confident using business systems and Microsoft Office
• Positive, proactive and able to prioritise in a fast paced environment
• Comfortable working independently and taking ownership of tasks
• Able to thrive as part of a small, close-knit team
• A customer-first attitude and a calm, professional manner

What’s On Offer

• Competitive salary plus bonus
• Friendly, supportive small team in a growing e-commerce business
• Varied role that combines customer service with meaningful admin support
• Opportunity to work independently while being part of a collaborative team
• Chance to make a real difference to the customer experience every day

If you thrive on helping customers, enjoy well-organised administrative work, and are happy working both independently and as part of a small team, we would love to hear from you.