Warehouse & Distribution Administrator

Salary: £27,000 per annum

The Role

We are looking for an organised and proactive Warehouse & Distribution Administrator to support our client's warehouse, logistics, and customer service operations. The role involves managing order processing, coordinating deliveries, maintaining accurate records, and liaising with customers, suppliers, and transport providers to ensure a smooth and efficient service.

Key Responsibilities

• Process customer orders and produce all associated warehouse and dispatch documentation.
• Generate picking lists, dispatch notes, shipping labels, and manifests.
• Coordinate deliveries and collections with courier and transport providers.
• Monitor order acknowledgements, delivery schedules, and booking requirements.
• Manage courier portals and maintain accurate shipment records.
• Support export administration and compliance documentation where required.
• Investigate delivery-related customer queries and complaints, escalating and resolving issues as appropriate.
• Produce and maintain operational reports and performance data.
• Process returns, collections, and goods return requests.
• Review outstanding orders and courier exceptions, ensuring prompt resolution.
• Liaise with internal departments and external partners to maintain high levels of customer service.
• Support the maintenance and accuracy of business systems and data.

About You

• Previous administration experience within warehouse, logistics, distribution, or supply chain environments.
• Strong organisational skills with excellent attention to detail.
• Confident communicator with the ability to build relationships internally and externally.
• Competent in Microsoft Office, particularly Excel.
• Experience of ERP, warehouse management, or transport management systems would be advantageous.
• Able to prioritise workloads and work effectively in a fast-paced environment.
• Proactive, reliable, and solution-focused.

Benefits

• £27,000 per annum
• 20 days holiday plus Bank Holidays
• Company pension scheme after 3 months' service
• 3 days Company Sick Pay following successful probation
• Staff discount on company products
• Free onsite parking
• Free tea and coffee

This is an excellent opportunity to join a supportive and growing business in a varied administration role that combines logistics, customer service, and operational support.