We are looking for an experienced Homelessness Advisor to join a busy housing service in Derby. This is an excellent opportunity for someone with a background in homelessness prevention or housing advice who is passionate about supporting people facing housing difficulties.

You will work directly with individuals who are homeless or at risk of homelessness, providing advice, assessing applications and helping customers navigate challenging housing situations.

Location: Derby, DE1 2FT

Pay Rate: £15.08 per hour

Hours: 37 hours per week, Monday to Friday

Contract: 3 months+, with an immediate start preferred

Key Responsibilities:

• Assess and support individuals who are homeless or threatened with homelessness.
• Process homelessness applications and respond to housing enquiries.
• Apply relevant homelessness legislation, policies and procedures.
• Handle Home Office discontinuation notices, particularly those relating to the private rented sector.
• Manage a busy caseload while responding to a high volume of calls and emails.
• Communicate complex or difficult decisions clearly, sensitively and professionally.

About You:

• Previous experience working within homelessness services, housing advice or a similar housing role.
• An understanding of homelessness legislation and relevant procedures.
• Excellent written and verbal communication skills.
• The ability to manage a busy workload and prioritise competing demands.
• Confidence handling sensitive conversations and challenging situations.
• A calm, empathetic and professional approach when supporting vulnerable customers.

Interested? If you have housing or homelessness experience and are available for a new opportunity in Derby, we would love to hear from you. Apply today!