Facilities Helpdesk Administrator – FM Provider – Hornchurch- Essex– Up to £30,000 per annum Are you an experienced FM Administrator looking for your next opportunity? Do you want to expand your experience within a growing Facilities Management environment? This is an excellent opportunity to join an established FM provider based in Hornchurch, Essex on a Permanent basis. You will be part of a busy, fast-paced team supporting day-to-day facilities operations, where your organisational skills and attention to detail will be highly valued. Hours of Work / Details: 08:30am – 17:00pm Monday to Friday (Office Based) Up to £30,000 per annum Permanent role Key Responsibilities: Handling incoming and outgoing calls to support the facilities function in a professional manner Managing and maintaining the FM Helpdesk inbox Scheduling reactive maintenance call-outs and prioritising urgent requests Reviewing jobs logged throughout the day and allocating tasks to Engineers accordingly Raising and processing purchase orders and supporting invoice administration Issuing and closing both planned preventative maintenance (PPM) and reactive maintenance visits Accurately inputting and updating data within the CAFM system Assigning tasks via CAFM (Concept or similar system) Raising corrective maintenance tasks following completed PPM visits Supporting Office and Contract Managers with general administrative duties Responding to queries from engineers, clients, and management Organising daily workload to ensure service level agreements are met Requirements: Previous Helpdesk experience within Facilities Management/Construction  Strong general administrative background Working knowledge of CAFM systems (Concept or similar) Confident IT skills including Microsoft Office Strong communication and organisational skills Interested? Please send your CV to (url removed) for more information or to apply. We look forward to hearing from you