Operations Support Lead
Location: Laleham, Middlesex (TW18 2ST)
Competitive Salary + Bonus
Are you an organised and proactive operational professional with a passion for delivering excellent customer service? Do you enjoy coordinating multiple activities, supporting teams and driving high standards across a busy depot environment? If so, we have an exciting opportunity for a Depot Support Lead to join phs Greenleaf.
Reporting to the Depot Operations Manager, you will play a key role in supporting the day-to-day running of the depot, helping to ensure service excellence, operational efficiency and customer satisfaction. This is a varied and hands-on role that combines operational coordination, stock management, installation planning and team support.

The Depot Support Lead role at phs Greenleaf will involve:
• Supporting the Depot Operations Manager with the day-to-day delivery of customer services across the depot
• Coordinating installation planning, stock movements, deliveries and operational activities to ensure excellent service delivery
• Conducting site audits, supporting customer issue resolution and maintaining high-quality standards
• Managing plant stock, greenhouse and yard operations to ensure products and materials are available to meet customer requirements
• Supporting route planning, scheduling activities and technician briefings to maximise operational efficiency and customer satisfaction

The ideal candidate for a Depot Support Lead at phs Greenleaf will have:
• Experience within an operational, logistics, service delivery, facilities management or field-based environment
• Strong organisational skills with the ability to coordinate multiple activities and manage competing priorities
• Excellent communication and relationship-building skills with customers and colleagues at all levels
• A proactive and customer-focused approach to problem solving
• Good understanding of Health & Safety requirements within an operational environment
• Experience carrying out audits, quality checks or operational reviews
• Strong attention to detail and commitment to delivering high standards
• Proficiency in Microsoft Office and operational management systems
• The ability to work independently whilst supporting wider team objectives
• A flexible approach and willingness to support business continuity across different depot functions

Desirable:
• Experience within interiorscape, horticulture, landscaping, grounds maintenance or facilities management environments
• Telehandler certification or experience operating depot equipment

In return for your commitment and expertise, you will get:
• Competitive Salary
• Bonus
• Virtual GP for you and your household
• Buy and sell holiday scheme
• Amazing employee discounts with major supermarkets and retailers with phs Perks
• Training to expand your skills. We offer accredited ILM training through external and in-house training
• Apprenticeship opportunities
• 23 days holiday plus bank holidays (31 days in total) plus a Buy / Sell holiday scheme
• Free parking onsite so no parking costs
• Other benefits such as improved parental and paternity leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more

About phs Greenleaf :
From living walls and Christmas trees, to interior/exterior planting solutions to grounds
maintenance services, Greenleaf has over 25 years of experience, providing services to a
variety of sectors including hospitality, retail, FM’s and public sector.
Supplying more than 2,500 decorated Christmas trees each year to organisations across the country, phs Greenleaf’s specialist Christmas production team spend most of the year
decorating artificial trees in preparation for the festive season, while real trees are harvested at a sustainable farm in the Midlands.

phs was founded in 1963 and is the leading provider of Hygiene Services across the UK, Spain and Ireland, servicing over 90,000 customers across 300,000 locations.
Our businesses include Washrooms, Healthcare, Floorcare, phs Direct and Direct365 (sale of consumables), phs Greenleaf, Teacrate, Besafe, Wastekit and Compliance.
At phs, we pride ourselves on our diverse workforce and are committed to creating an inclusive environment where everyone can bring their true selves to work without risk or fear of discrimination.