Role: Divisional Director

Salary: £60,000 + Company Car

Job Status: Full-Time, Permanent

Location: London

Vacancy Reference: VR/05485

Role Description:

We are recruiting on behalf of a well-established and highly respected commercial cleaning specialist with over 30 years of experience delivering high-quality cleaning services across London.

Our client has built a strong reputation for providing premium cleaning solutions to a diverse portfolio of clients, including corporate offices, educational establishments, specialist facilities, and public buildings. With a strong focus on people, innovation, service excellence and sustainability, the business prides itself on investing in its employees, embracing new technology and maintaining long-term client relationships.

The Role:

An exciting opportunity has arisen for an experienced Divisional Director to take responsibility for the operational, commercial, and strategic performance of a portfolio of commercial cleaning contracts across London.

Reporting to the Chief Operations Officer, you will provide senior leadership to a team of Operations Managers, ensuring exceptional service delivery, strong client relationships, commercial performance, and continued business growth.

This is a key leadership position requiring a commercially astute, confident, and proactive individual who can develop high-performing management teams, take ownership of decisions, and drive continuous improvement across the division.

Key Responsibilities:

• Lead, coach and develop Operations Managers, creating a culture of accountability, empowerment, and high performance.
• Oversee service delivery across multiple commercial cleaning contracts, ensuring consistently high standards and contractual compliance.
• Build strong relationships with senior stakeholders, lead key client reviews, manage escalations, and drive client satisfaction and retention.
• Take ownership of divisional P&L, budgets, labour costs, and contract profitability, identifying opportunities to improve financial performance.
• Support new business opportunities, tender presentations, contract renewals, and additional service opportunities.
• Oversee new contract mobilisations, including TUPE, recruitment, workforce planning, and successful service implementation.
• Identify risks, implement operational improvements, and drive innovation and efficiencies across the portfolio.
• Build management capability, support succession planning and empower Operations Managers to take responsibility for their contracts.
• Ensure compliance with health, safety and quality standards while supporting sustainability and ESG initiatives.

About You:

They are looking for an experienced senior leader with a proven track record of managing commercial cleaning operations, developing successful management teams, and delivering strong commercial results.

The ideal candidate will have:

• Significant experience in a Divisional Director, Regional Director, Senior Operations Manager or similar senior leadership role within commercial cleaning.
• Proven experience managing large, multi-site cleaning contract portfolios.
• Strong leadership and coaching skills, with experience developing and managing Operations Managers.
• Excellent commercial awareness, including full P&L accountability, budget management, and contract profitability.
• Experience managing senior client relationships, complex contracts, and client retention.
• Strong knowledge of contract mobilisations, TUPE, retenders and new business development.
• Confidence in making commercially sound decisions and taking accountability for results.
• A proactive, strategic, and solutions-focused approach to operational challenges.
• Excellent communication, negotiation, and stakeholder management skills.
• A good understanding of health and safety, compliance, and cleaning industry standards.

If you are an experienced senior leader within the commercial cleaning industry who takes ownership, empowers their teams, and drives operational and commercial success, we'd love to hear from you.