Job Title: Shipping Documentation Officer (ATA Carnets)

Your New Salary: £32k, increasing to c£40k as training is completed (after 8-12 months)

Location: Hybrid: 3 days a week at the customers office (Hayes and Harlington), with two days working from home. First month 100% office based in London City Office for training. Travel covered.

Status: Permanent

Start: ASAP

Working hours: Monday to Friday (9-5pm) 35 hours, some flexibility on hours

Who You'll be Working for: London’s key hub for the business community in terms of business, trade and investment.

Shipping Documentation Officer (ATA Carnets) - What You'll be Doing:

Reporting to the Deputy Head of Trade Documentation, the ATA Carnet Branch Officer will be an in-house specialist, assisting the customer with queries, challenges and providing support to their office. You will be a staff member based at the customer’s office in Hayes and Harlington ensuring you deliver the best service possible.

Shipping Documentation Officer (ATA Carnets) - Key responsibilities

• Check, certify and issue ATA Carnets
• Administration and discharging of ATA Carnets
• Deal with customer enquiries by phone, e-mail and face-to-face. To be recognised as the go-to contact for the customers at the Hayes and Harlington office
• To liaise with customs on issues on behalf of our customers regarding issues with inbound/outbound travels
• To learn, understand and be able to issue Certificates of Origin
• Archiving of ATA Carnets
• Represent the Trade Documentation Team at Internal and some External Events held by the company and other partner organisations
• Identify potential members and pass leads on to the membership team
• Ensure processes and activities are fully compliant with company protocols and legislation including data protection and marketing communications.
• Reflect the company's values, demonstrating high levels of professional performance and behavioural standards, always seeking continuous improvement
• Manage stakeholder relationships and ensure that the service that they receive is representative of the company's high standards.
• Demonstrate flexible and adaptable approach to business needs at any given time
• Contribute to a motivated, respected and highly knowledgeable team of professionals focussed on overall success of the team and business
• Undertake any other duties as requested by the Deputy Head of Documentation and Trade Documentation Supervisors

Shipping Documentation Officer (ATA Carnets) - The Skills You'll Need to Succeed:

• Previous experience of International Trade Documentation or more specifically, ATA Carnets
• Experience of Trade Documentation is preferred but not essential.
• To have a strong understanding of the importance of collaborative working with a teamwork orientated focus
• Excellent customer service skills
• Strong organisational skills
• Strong time management and prioritisation skills
• Strong communication skills (both written and verbal)
• Excellent attention to detail
• Ability to multi-task
• Ability to build good working relationships with both internal and external stakeholders
• Ability to work autonomously
• Good working knowledge of Word, Excel and Outlook

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We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.

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