Customer Support Advisor

Location: West Yorkshire - Office based
Hours: Monday to Friday, full time
Salary: £28,000 basic salary + monthly bonus potential of approx. £275
Permanent / Full time

About the role

Are you passionate about delivering excellent customer service and solving problems? We're looking for a Customer Support Advisor to join an established business within the security and hardware industry.

You'll handle inbound customer enquiries across phone and email, supporting both B2B and B2C customers while working closely with internal teams to resolve queries quickly and effectively.

This is a fast-paced role suited to someone who enjoys building customer relationships, handling technical queries and delivering a consistently high level of service.

Why should I apply?

Join a growing, customer-focused business with a strong reputation for quality products and excellent service.

You'll work alongside Customer Services, Sales, Technical, Quality, Operations and Finance teams, giving you the opportunity to develop your product knowledge and make a genuine impact on the customer experience.

What will you be doing?

• Handle inbound customer enquiries via phone and email.
• Resolve general and technical customer queries.
• Manage complaints, returns and credits.
• Provide product troubleshooting and support.
• Liaise with Quality Control and internal departments.
• Support stock control activities.
• Work closely with the external Sales team.
• Maintain accurate customer and order records.
• Manage your own workload in a busy environment.
• Identify opportunities for continuous improvement.
• Deliver excellent customer service at every interaction.

What will you ideally bring to the role?

• Previous customer service and call-handling experience.
• Excellent verbal and written communication skills.
• Strong administration and organisational skills.
• Good attention to detail and accuracy.
• Ability to prioritise and multitask.
• Strong problem-solving skills.
• Experience using Microsoft Word, Excel and Outlook.
• Experience with CRM/customer service systems.
• GCSE Maths and English at grades A-C or equivalent.

Experience with doors, locks, PVC windows/doors, Sage, stock systems or logistics would be advantageous but is not essential.

We're looking for someone who is professional, patient, empathetic, approachable, flexible and genuinely customer-focused.

Want to recruit a similar role?

Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in, HR, Procurement, Buying, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board. For more information on Cast UK or to discuss how we can find talent for your business then please visit www.castuk.com