German Speaking Collections Agent | Central London | Hybrid | £30k-£33.5k + £7k-10k OTE Bonus

We are hiring a German-speaker to join a multi-geo Collections and Recoveries team, supporting both German and UK portfolios.

This role focuses on managing arrears, maintaining professional merchant relationships, and agreeing practical repayment solutions.

Key Responsibilities

• Manage collections and recoveries activity across a portfolio of accounts
• Act as a primary point of contact for merchants in arrears
• Handle inbound and outbound calls, as well as written communications
• Manage cases involving higher-value and more complex accounts
• Negotiate repayment solutions balancing customer circumstances and business needs
• Maintain accurate records across multiple systems
• Work closely with colleagues in a team-based environment

Ideal Candidate

• Fluent in German and English (written and verbal)
• Background in credit control or collections advantageous but not essential - this role offers training for complete beginners
• Confident communicator with strong negotiation and listening skills
• Good attention to detail and data accuracy
• Comfortable handling challenging conversations

Benefits

• Competitive salary plus equity participation
• Private medical and dental cover
• Enhanced parental leave
• Modern Central London office with on-site gym and other amenities
• Subsidised meals and wellbeing initiatives
• Collaborative, results-focused working environment

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: