SF Partners are supporting an organisation in Felixstowe that are looking to recruit a Customer Success/Account Manager. Salary: £42,000 Working pattern: full time Main duties and responsibilities: - Lead customer onboarding activity to accelerate adoption, maximise customer value, and support long-term account growth and retention. - Develop trusted customer relationships through proactive engagement, ensuring customer needs are understood and translated into growth opportunities. - Maintain accurate customer and commercial data to generate actionable business intelligence, supporting strategic account development, retention, and revenue growth initiatives. - Drive adoption and utilisation of product, enhancing customer lifetime value and strengthening customer loyalty and retention. - Proactively promote business capabilities to identify upselling opportunities, increase customer engagement, and deliver incremental revenue growth. - Support account development plans by identifying opportunities to expand customer spend, improve retention, and enhance overall commercial performance. Commercial Performance: - Leverage leading product as a commercial growth platform, identifying opportunities to increase customer spend, improve retention and support revenue growth. - Convert customer engagement and platform usage into measurable commercial outcomes, including account expansion, upselling opportunities and increased customer lifetime value. - Monitor and analyse platform activity to identify commercial opportunities, improve customer performance and support strategic account development. General Volume and Revenue Generation - Support the delivery of volume growth, revenue generation and margin improvement through proactive account management and customer development activities. - Identify and cultivate opportunities within existing and prospective accounts to increase volumes, expand service utilisation and achieve commercial growth targets. - Work collaboratively across Business Development, Sales and Service teams to convert opportunities into sustainable revenue streams and long-term customer partnerships