Guest Service Manager

Central London | Hospitality | Excellent Benefits & Career Progression

Are you currently a Hotel Supervisor, Duty Manager or Assistant Manager looking to take the next step in your hospitality career?

We're recruiting on behalf of a well-established Central London hotel seeking a Guest Service Manager to support the day-to-day operation of a busy, high-performing property.

This is an excellent opportunity for an ambitious hospitality professional who enjoys leading teams, delivering exceptional guest experiences and taking ownership of operational standards.

The Role

As Guest Service Manager, you'll play a key role in the smooth running of the hotel, leading front-of-house operations and ensuring guests receive an outstanding level of service throughout their stay.

Key responsibilities include:

• Leading and supporting the front office team during shifts
• Acting as Duty Manager and taking responsibility for the hotel operation when required
• Managing guest queries, complaints and escalations professionally
• Ensuring seamless check-in and check-out processes
• Coaching, motivating and developing team members
• Driving guest satisfaction and service standards
• Working closely with Housekeeping, Maintenance and Food & Beverage teams
• Monitoring health & safety compliance across the hotel
• Supporting upselling initiatives and revenue opportunities
• Maintaining accurate guest information and operational records
• Ensuring brand standards are consistently maintained

About You

We're keen to speak with candidates currently working within hotels who are looking to progress into a broader management role.

You'll ideally have:

• Experience as a Hotel Supervisor, Front Office Supervisor, Duty Manager or Assistant Manager
• Strong understanding of hotel operations
• Experience supervising or leading teams
• Good knowledge of Health & Safety procedures and compliance
• The ability to confidently run a shift and make operational decisions
• Excellent guest service and communication skills
• Experience dealing with guest complaints and resolving issues effectively
• Knowledge of Opera PMS would be highly desirable
• A hands-on approach and willingness to lead from the front

What's on Offer?

• Competitive salary
• Free meals on duty
• Discounted hotel stays for you, friends and family
• Food & beverage discounts
• Extra day off for your birthday
• Enhanced family-friendly policies
• Employee Assistance Programme
• Life insurance
• Ongoing training and development
• Excellent progression opportunities within a large international hospitality group
• Opportunities to develop a career across multiple hotel brands

Apply Now

If you're currently working within a hotel environment as a Supervisor or Assistant Manager and are ready to take the next step into a Guest Service Manager position, we'd love to hear from you.