Job Description: Helpdesk Manager Start Date: ASAP – 2 November 2026 Contract Duration: 4 months Pay Rate: PAYE rate as advertised Working Hours: Monday to Friday, 08:00–17:00, with a 1-hour unpaid break Employment Type: Temporary Contract Job Overview We are seeking an organised, proactive and customer-focused Helpdesk Manager to oversee the day-to-day operations of a busy helpdesk function. The successful candidate will be responsible for managing incoming requests, coordinating Planned Preventative Maintenance (PPM) scheduling and compliance, maintaining accurate records within the CAFM system, and managing a small administrative team. The ideal candidate will have excellent communication and organisational skills, strong IT proficiency and the ability to work independently in a fast-paced, high-pressure environment. Experience with CAFM systems, particularly IBM Maximo or Maximo Application Suite (MAS), would be highly advantageous. Key Responsibilities * Helpdesk Management: Oversee daily helpdesk operations, ensuring enquiries, service requests and maintenance issues are logged, prioritised and resolved efficiently. * Team Management: Supervise and support a small administrative team, allocating workloads, monitoring performance and ensuring tasks are completed to the required standard. * PPM Scheduling and Compliance: Coordinate Planned Preventative Maintenance schedules, monitor compliance and ensure maintenance activities are arranged and recorded within the required timeframes. * CAFM System Management: Use the CAFM system to log, track, update and report on maintenance requests, work orders and associated activities. Experience with IBM Maximo or MAS is desirable. * Customer Service: Deliver a high standard of customer service, responding professionally and promptly to internal and external enquiries. * Communication: Maintain clear and effective written and verbal communication with customers, contractors, engineers and other stakeholders. * Organisation and Prioritisation: Manage multiple tasks simultaneously, prioritising urgent requests and ensuring deadlines and service requirements are met. * Problem Solving: Accurately assess issues, identify appropriate solutions and direct requests to the relevant teams or resources when necessary. * Administration and Reporting: Maintain accurate records, update databases, prepare reports and ensure all relevant documentation is completed and accessible. * Independent Working: Take ownership of responsibilities, use initiative and work effectively with minimal supervision. Essential Skills and Experience * Strong IT literacy and proficiency in Microsoft Office applications, particularly Word, Excel, Outlook and SharePoint. * Previous experience in a helpdesk, facilities management, maintenance coordination or administrative supervisory role. * Excellent customer service skills, with a professional and customer-focused approach. * Outstanding written and verbal communication skills. * Exceptional organisational skills, with the ability to multitask, manage competing priorities and work efficiently under pressure. * Strong problem-solving skills, including the ability to assess issues accurately and direct them to the appropriate resources. * Ability to manage and support a small administrative team. * Ability to work independently, demonstrate initiative and manage workloads without close supervision. * A proactive, reliable and flexible approach to work. Desirable Experience * Experience using a CAFM (Computer-Aided Facilities Management) system. * Previous experience with IBM Maximo or Maximo Application Suite (MAS). * Knowledge of PPM scheduling, maintenance workflows and compliance monitoring. * Experience within facilities management, building maintenance or a similar service-led environment. What We Offer * A four-month temporary contract. * PAYE rate as advertised. * Standard working hours of 08:00–17:00, Monday to Friday, with a one-hour unpaid break. * An opportunity to take ownership of helpdesk operations and support a dedicated administrative team