Customer Service Administrator

• Liverpool
• £26,000 - £27,000
• Office Based | Monday to Friday

Are you passionate about delivering exceptional customer service and enjoy working in a fast-paced environment where no two days are the same?

We're recruiting for a Customer Service Administrator to join a friendly and supportive Liverpool-based team. This is a fantastic opportunity for someone with strong administration and customer service experience who enjoys building relationships, solving problems and ensuring customers receive a first-class experience.

This role combines customer service, order processing and administration, making it ideal for someone who thrives on organisation, attention to detail and teamwork.

The Role

As a Customer Service Administrator, you'll be responsible for managing customer orders, handling enquiries and supporting customers throughout the order journey.

Acting as a key point of contact, you'll liaise with both customers and internal departments to ensure orders are processed accurately and efficiently whilst maintaining excellent service levels.

Key Responsibilities

• Processing customer orders accurately and efficiently
• Responding to customer enquiries via email and telephone
• Conducting stock availability checks
• Providing customers with updates on orders and deliveries
• Maintaining accurate customer records using Sage and CRM systems
• Liaising with internal departments to ensure customer requirements are met
• Resolving customer queries in a professional and timely manner
• Supporting the wider team with general administrative duties
• Managing customer communications and ensuring a positive customer experience throughout
• Ensuring all documentation and records are kept up to date and accurate

About You

We're looking for someone who:

• Has previous customer service and administration experience
• Is confident communicating with customers via telephone and email
• Has excellent attention to detail and organisational skills
• Can manage multiple tasks and prioritise effectively
• Takes initiative and has a proactive approach to work
• Learns new processes and systems quickly
• Enjoys working within a collaborative team environment
• Has strong problem-solving skills and a customer-first mindset

Desirable Experience

• Experience using Sage
• Experience using CRM systems
• Order processing or sales administration experience
• Experience within manufacturing, distribution, wholesale or logistics environments

What's on Offer?

• Salary of £26,000 - £27,000

• Monday to Friday working hours

• Office-based role in Liverpool

• Friendly and supportive working environment

• Flexi-working scheme with the opportunity to accrue up to 2 additional days' holiday

• Long-term career opportunities within a growing business

• On-the-job training and support

• Opportunity to join a stable and well-established organisation

If you're a proactive and organised individual who enjoys providing outstanding customer service and wants to join a welcoming team, we'd love to hear from you.

Apply today to be considered for this exciting opportunity.