Location: Bedford (office-based, 5 days a week) Salary: £26,500–£28,000 per annum, depending on experience Hours: Full-time, 40 hours per week Contract: Permanent About the Role We’re looking for a friendly, customer-focused Customer Care Advisors to join a growing team in Bedford. You’ll be the first point of contact for customers, helping with product enquiries, orders, deliveries, returns and after-sales support. You’ll play an important role in delivering excellent customer service and ensuring every customer receives a positive experience. Key Responsibilities * Respond to customer enquiries by phone, email, live chat and social media. * Make outbound calls to follow up on orders, gather feedback and contact potential customers. * Help customers choose suitable products and accessories. * Manage orders, deliveries, returns, exchanges and refunds. * Provide product advice, including set-up, care and maintenance. * Handle warranty claims, faults, repairs and spare parts. * Record customer feedback and report recurring product issues. * Support retail partners with product and order enquiries. * Maintain accurate customer records and help keep FAQs and support information up to date. About You Essential requirements: * Previous customer service or customer care experience. * Excellent written and verbal communication skills. * Confident using the phone for inbound and outbound calls. * A patient, friendly and solution-focused approach. * Strong organisational skills and attention to detail. * Good IT skills and the ability to learn new systems. * Available to work full-time from the Bedford office. * Right to work in the UK. Desirable experience: * Experience with customer service platforms such as Gorgias. * E-commerce or online retail experience. * Confidence explaining product features and practical use. * An interest in sales and career development