We are pleased to be working on behalf of an established specialist supplier serving the construction and manufacturing sector who are looking for a customer-focused, commercially minded Internal Sales Executive to join its team in Norwich. This is a service-led sales role, ideal for someone who enjoys speaking with customers, solving problems, building long-term relationships and identifying opportunities to grow existing accounts. There are no aggressive sales targets. The focus is on delivering excellent customer service, building trust and developing business through a proactive, relationship-led approach. Key Responsibilities * Manage inbound telephone and email enquiries, understanding customer requirements and recommending suitable products. * Source products, check availability, prepare competitive quotations and process orders accurately. * Build strong relationships with existing customers, encouraging repeat business and account growth. * Identify opportunities to upsell and cross-sell relevant products. * Make occasional outbound calls to reconnect with lapsed customers and explore new business opportunities. * Liaise with suppliers to negotiate pricing, confirm availability and coordinate deliveries. * Resolve customer queries and delivery issues professionally. * Work collaboratively with colleagues to ensure a smooth and efficient service. Previous Skills & Experience: * An excellent telephone manner and strong written communication skills. * The ability to build rapport and develop lasting customer relationships. * Confidence identifying sales opportunities without a high-pressure approach. * Good organisational skills and attention to detail. * Strong problem-solving skills and the ability to manage enquiries through to completion. * Confidence using email, spreadsheets and general business systems. * A flexible, team-focused attitude suited to a small business environment. Experience in internal sales, telephone sales, customer service, account management or a trade-related role would be beneficial. Experience in a technical, industrial or trade supply environment would be advantageous, although a willingness to learn is equally important. Benefits: * Salary of up to £30,000, depending on experience. * Annual profit share of up to £3,000. * A friendly, supportive team environment. * An established customer base and opportunities to develop accounts. * Varied responsibilities across sales, customer service, purchasing and supplier negotiation. * A relationship-focused sales environment without aggressive targets