Head of Hard Services

London | £100,000 to £120,000 plus benefits

A fast-growing, private equity-backed property management business is looking to appoint an experienced Head of Hard Services to lead engineering operations, statutory compliance and contractor performance across a diverse London property portfolio.

This is a senior leadership opportunity for a technically strong facilities management professional who can combine engineering expertise with commercial oversight, team leadership and stakeholder management to deliver safe, compliant and cost effective buildings.

The Role:

Reporting to the Managing Director, you will take responsibility for the delivery and optimisation of hard services across a multi site portfolio, overseeing planned and reactive maintenance, statutory compliance and the performance of specialist contractors.

Key responsibilities include:

• Leading and developing a technical team responsible for planned and reactive maintenance across the portfolio.
• Ensuring statutory compliance, health and safety standards and maintenance requirements are consistently met.
• Overseeing building services across mechanical, electrical, HVAC, plumbing and associated systems.
• Managing contractor performance, service level agreements, KPIs and contractual obligations.
• Controlling expenditure, reviewing contractor invoices, managing variations and supporting budgets and forecasts.
• Working closely with property and facilities management teams to resolve technical issues and improve service delivery.
• Conducting site inspections and asset assessments, identifying risks and opportunities to improve building performance.
• Driving accountability, operational efficiency and consistent service standards across the portfolio.

About You:

You will be an experienced hard services or engineering professional with a strong background in building services and facilities management, ideally within a landlord, managing agent or multi site property environment.

You will also bring:

• A relevant engineering qualification, such as City and Guilds, NVQ or equivalent.
• Strong technical knowledge of mechanical, electrical and HVAC systems.
• A thorough understanding of statutory compliance, planned maintenance and contractor management.
• Experience leading technical teams and managing external service providers.
• Commercial awareness, including contract governance, cost control and supplier negotiations.
• Strong stakeholder management, problem solving and organisational skills.
• Knowledge of building automation, energy management and asset lifecycle planning would be advantageous.
• A full driving licence

The Opportunity:

This is an opportunity to take ownership of hard services delivery across a varied London portfolio, combining technical leadership with commercial responsibility and the opportunity to shape service standards, team performance and operational efficiency.