Client Services Executive – Apparel

Location: Hammersmith, London

Salary: £27,000 + benefits

Job type: Full-time, Permanent

Working pattern: Office-based initially, with some home working available after full training

An exciting opportunity for a recent graduate to join a well-established London-based business specialising in bespoke uniforms and apparel for well-known brands across hospitality, aviation, retail and events.

This is a junior Client Services / Account Management role, working closely with experienced Account Managers and supporting clients throughout the order and delivery process.

We are looking for a graduate who has at least 6 months' customer or client service experience within a commercial/business environment and is looking to build a career in client services and account management.

A degree in Business, Fashion, Fashion Business, Fashion Management, Textiles, Apparel or a related subject would be ideal, although graduates from other relevant degree backgrounds will also be considered.

The Role

You will support the Account Management team with the day-to-day management of client orders and projects, including:

• Communicating with clients by phone and email
• Supporting Account Managers with client requirements
• Processing and tracking orders
• Updating internal systems and preparing reports
• Coordinating samples and garments
• Arranging embroidery, tagging and garment customisation
• Monitoring stock and coordinating deliveries
• Tracking shipments and liaising with suppliers and couriers
• Responding to client queries and keeping clients updated
• Providing administrative and operational support
• Helping ensure orders and projects are delivered accurately and on time

Full training will be provided, so previous apparel industry experience is not essential.

About You

You will be a recent graduate with:

• At least 6 months' commercial customer or client service experience
• Experience dealing with customers or clients by phone and email
• Strong communication and organisational skills
• Good attention to detail
• Confidence using IT and learning new systems
• The ability to manage multiple tasks and deadlines
• A professional, personable and proactive approach
• An interest in fashion, clothing, apparel or textiles

Relevant experience could include client services, B2B customer service, account support, sales support, order management or customer account coordination.

General administration experience alone will not be suitable. Customer service experience gained solely in retail or hospitality will not meet the requirements.

What We Offer

• £27,000 salary + benefits
• Full training and ongoing support
• Career development and progression
• Exposure to client services and account management
• Opportunity to work with well-known brands
• Experience across the full order-to-delivery process
• Friendly and collaborative West London team
• Some home working available after full training

The Opportunity

This is an opportunity for a graduate with commercial customer or client service experience who wants to develop a career in a professional client-facing environment.

You don't need previous experience in apparel. We are looking for someone who is organised, commercially aware, confident dealing with clients and keen to learn.